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| Carphone Warehouse in customer data breach | |
| (34 minutes later) | |
| Personal details of up to 2.4 million Carphone Warehouse customers may have been accessed in a cyber-attack, the mobile phone retailer says. | |
| Up to 90,000 customers may also have had their encrypted credit card details accessed, it said in a statement. | Up to 90,000 customers may also have had their encrypted credit card details accessed, it said in a statement. |
| The affected area operates the OneStopPhoneShop.com, e2save.com and Mobiles.co.uk websites. | |
| It also provides services to iD Mobile, TalkTalk Mobile, Talk Mobile and some Carphone Warehouse customers. | |
| Sebastian James, chief executive of the retailer's owner, Dixons Carphone, said he was "very sorry" over the attack. | Sebastian James, chief executive of the retailer's owner, Dixons Carphone, said he was "very sorry" over the attack. |
| "We are, of course, informing anyone that may have been affected, and have put in place additional security measures," the chief executive said. | |
| "We take the security of customer data extremely seriously, and we are very sorry that people have been affected by this attack on our systems." | |
| The company's investigation found that the data could have included names, addresses, dates of birth and bank details. | |
| The BBC's Joe Lynam says Carphone Warehouse first became aware of the problem on 5 August. | |
| What can those affected do? | |
| Those who think they have been the victim of fraud should contact Action Fraud on 0300 123 2040. | |
| "In that time, 72 hours, they will say we need to find the depth of the breach, but let's say some people do have their cards compromised," he said. | |
| "They will be livid that they weren't told straight away, so they could cancel those cards." | |
| Dixons Carphone was formed last year by the merger of Carphone Warehouse and Dixons Retail. | |
| In July it reported a 21% jump in profits in its first annual results since the merger that created the mobile phone and electrical goods firm. | |
| In the UK and Ireland, where it trades under the Carphone Warehouse, Currys and PC World names, sales rose by 8%. | |
| Carphone Warehouse said it was informing all customers who may have been affected of the breach. | |
| It will also advise affected individuals on how to reduce the risk of further consequences arising from the data leak. | |
| Customer information for Currys and PC World - and the "vast majority" of Carphone Warehouse - is held on separate systems and was not accessed during the attack, the company added. | |
| Are you a Carphone Warehouse customer? Are you affected by the issues raised in this story? Email haveyoursay@bbc.co.uk with your experiences. | |
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