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| Carphone Warehouse customer data breach investigated | Carphone Warehouse customer data breach investigated |
| (35 minutes later) | |
| The UK's data watchdog is "making enquiries" after Carphone Warehouse said the personal details of up to 2.4 million of its customers may have been accessed in a cyber-attack. | The UK's data watchdog is "making enquiries" after Carphone Warehouse said the personal details of up to 2.4 million of its customers may have been accessed in a cyber-attack. |
| The attack was discovered on Wednesday, and made public on Saturday. | The attack was discovered on Wednesday, and made public on Saturday. |
| The encrypted credit card details of up to 90,000 people may have been accessed, the mobile phone firm said. | The encrypted credit card details of up to 90,000 people may have been accessed, the mobile phone firm said. |
| The Information Commissioner's Office, which examines data breaches, confirmed it was aware of the incident. | The Information Commissioner's Office, which examines data breaches, confirmed it was aware of the incident. |
| Carphone Warehouse says the data could include names, addresses, dates of birth and bank details and it is contacting all those affected. | Carphone Warehouse says the data could include names, addresses, dates of birth and bank details and it is contacting all those affected. |
| What can those affected do? | What can those affected do? |
| Those who think they have been the victim of fraud should contact Action Fraud on 0300 123 2040. | Those who think they have been the victim of fraud should contact Action Fraud on 0300 123 2040. |
| Carphone Warehouse said the "sophisticated" cyber-attack was stopped "straight away" after it was discovered on Wednesday afternoon. It said the breach probably happened within the previous two weeks. | Carphone Warehouse said the "sophisticated" cyber-attack was stopped "straight away" after it was discovered on Wednesday afternoon. It said the breach probably happened within the previous two weeks. |
| The affected division of the company operates the websites OneStopPhoneShop.com, e2save.com and Mobiles.co.uk, and provides services to iD Mobile, TalkTalk Mobile, Talk Mobile and some Carphone Warehouse customers. | The affected division of the company operates the websites OneStopPhoneShop.com, e2save.com and Mobiles.co.uk, and provides services to iD Mobile, TalkTalk Mobile, Talk Mobile and some Carphone Warehouse customers. |
| The retailer's owner, Dixons Carphone, has apologised for the attack and said additional security measures have been brought in. It has also taken the affected websites down. | The retailer's owner, Dixons Carphone, has apologised for the attack and said additional security measures have been brought in. It has also taken the affected websites down. |
| Some customers complained that they should have been made aware when the breach was first discovered. | |
| 'Ready market' | 'Ready market' |
| Technology analyst Tom Cheesewright said: "The question is how much they [Carphone Warehouse] knew and when did they know. | Technology analyst Tom Cheesewright said: "The question is how much they [Carphone Warehouse] knew and when did they know. |
| "Did they know what had been breached, what had been lost? Do you risk, if you announce [the breach] early, that you terrify people and actually the breach has been minimal, or do you do the forensics first... and then announce things once you know for sure. | "Did they know what had been breached, what had been lost? Do you risk, if you announce [the breach] early, that you terrify people and actually the breach has been minimal, or do you do the forensics first... and then announce things once you know for sure. |
| "I don't think we'll know until the Information Commissioner's Office looks at this." | "I don't think we'll know until the Information Commissioner's Office looks at this." |
| He said it was unlikely the data would be used by those who accessed it. | He said it was unlikely the data would be used by those who accessed it. |
| "They'll go online, they'll sell it to people - there's a ready market in this sort of information. You might pay £5-10 for one set of credit card details, maybe twice that for a full identity," he said. | "They'll go online, they'll sell it to people - there's a ready market in this sort of information. You might pay £5-10 for one set of credit card details, maybe twice that for a full identity," he said. |
| The details may then be used to shop or take out loans: "There's all sorts of possibilities once you know that much information about a person... It's a very good start for a full case of identity theft." | The details may then be used to shop or take out loans: "There's all sorts of possibilities once you know that much information about a person... It's a very good start for a full case of identity theft." |
| He urged customers to watch for - and report - any suspicious activity on their bank accounts or credit reports. | He urged customers to watch for - and report - any suspicious activity on their bank accounts or credit reports. |
| A spokesman for the Information Commissioner's Office said: "We have been made aware of an incident at Carphone Warehouse and are making enquiries." | A spokesman for the Information Commissioner's Office said: "We have been made aware of an incident at Carphone Warehouse and are making enquiries." |
| Are you a Carphone Warehouse customer? Are you affected by the issues raised in this story? Email haveyoursay@bbc.co.uk with your experiences. | Are you a Carphone Warehouse customer? Are you affected by the issues raised in this story? Email haveyoursay@bbc.co.uk with your experiences. |
| If you would be happy to speak further to a BBC journalist, please include a contact telephone number. You can also tweet your stories to @BBC_HaveYourSay or text 61124. If you are outside the UK, send them to the international number +44 7624 800 100. | If you would be happy to speak further to a BBC journalist, please include a contact telephone number. You can also tweet your stories to @BBC_HaveYourSay or text 61124. If you are outside the UK, send them to the international number +44 7624 800 100. |
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