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| Inspectors question Powys home care plans' schedule | Inspectors question Powys home care plans' schedule |
| (about 3 hours later) | |
| Inspectors have questioned Powys council's prospects of improving its social service provision following a failed reorganisation. | Inspectors have questioned Powys council's prospects of improving its social service provision following a failed reorganisation. |
| Care and Social Services Inspectorate Wales (CSSIW) said the local authority faces difficulties modernising services. | |
| There were complaints of neglect after the council cut its list of almost 30 home care providers to four in 2014. | |
| The council said a CSSIW report was a "positive step". | |
| The inspectorate said it will monitor Powys's improvement plans. | The inspectorate said it will monitor Powys's improvement plans. |
| CSSIW noted that the quality of care had improved since April and while people were likely to complain in the past, they were now likely to be "very happy" with services. | CSSIW noted that the quality of care had improved since April and while people were likely to complain in the past, they were now likely to be "very happy" with services. |
| 'Flawed' | 'Flawed' |
| Two years ago inspectors highlighted what they called an "increasingly urgent need" to modernise delivery of adult social services. | Two years ago inspectors highlighted what they called an "increasingly urgent need" to modernise delivery of adult social services. |
| BBC Wales revealed earlier this year that Powys had terminated the contract of one of its largest suppliers of home care following critical inspections. | BBC Wales revealed earlier this year that Powys had terminated the contract of one of its largest suppliers of home care following critical inspections. |
| Neath Port Talbot council also terminated Alpha Home Care's contract and that of its sister company Bryce Care. | Neath Port Talbot council also terminated Alpha Home Care's contract and that of its sister company Bryce Care. |
| Another company, Reach, had already ended its contract in the north of Powys in September, just before a scathing report was published into the care it delivered. | Another company, Reach, had already ended its contract in the north of Powys in September, just before a scathing report was published into the care it delivered. |
| Contracts with two providers have ended and another withdrawn, leading to the commissioning framework being suspended in south Powys. | Contracts with two providers have ended and another withdrawn, leading to the commissioning framework being suspended in south Powys. |
| The report said its commissioning approach in 2013-14 was "flawed in concept, design, and delivery". | The report said its commissioning approach in 2013-14 was "flawed in concept, design, and delivery". |
| It said senior managers were not experienced in this area, which it said "remains an area of challenge for the council". | It said senior managers were not experienced in this area, which it said "remains an area of challenge for the council". |
| The report said: "One relative told us that she had lived with the anxiety about the safety of her mother, but she now was able to relax and go to work because she was confident in the reliability of the care providers and knew the agency would contact her if there were any problems. | The report said: "One relative told us that she had lived with the anxiety about the safety of her mother, but she now was able to relax and go to work because she was confident in the reliability of the care providers and knew the agency would contact her if there were any problems. |
| "Powys faces a very demanding and ambitious schedule to modernise social services and the failure of the commissioning framework for domiciliary care has made this more difficult. The prospects therefore are uncertain and questions remain about the future arrangements." | "Powys faces a very demanding and ambitious schedule to modernise social services and the failure of the commissioning framework for domiciliary care has made this more difficult. The prospects therefore are uncertain and questions remain about the future arrangements." |
| The council said the report recognised that "significant progress" had been made. | The council said the report recognised that "significant progress" had been made. |