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HSBC customers not paid after IT glitch HSBC customers not paid after IT glitch
(35 minutes later)
Thousands of HSBC customers have not received credits in their accounts on Friday following an IT failure.Thousands of HSBC customers have not received credits in their accounts on Friday following an IT failure.
The bank said on Twitter there had been "an issue affecting Bacs payments by some HSBC customers".The bank said on Twitter there had been "an issue affecting Bacs payments by some HSBC customers".
"We apologise for any inconvenience caused and are working hard to resolve the issue as quickly as possible," the bank added."We apologise for any inconvenience caused and are working hard to resolve the issue as quickly as possible," the bank added.
An HSBC spokesperson could not say how many customers were affected, nor how long it might take to fix the problem.An HSBC spokesperson could not say how many customers were affected, nor how long it might take to fix the problem.
The bank said it would post further updates on its Twitter feed at HSBC_Help_UK.The bank said it would post further updates on its Twitter feed at HSBC_Help_UK.
Jack Matthews of Leicester told the BBC he had not been paid and that his employer, who banks with HSBC, told him there had been a "technical glitch". Jack Matthews of Leicester told the BBC he had not been paid and that his employer, who banks with HSBC, had told him there had been a "technical glitch".
Mark Eddy of Interlink Scaffolding said that wages payments had left the company's account, but not reached employees' accounts. "We now have 150 irate scaffolders," he said.Mark Eddy of Interlink Scaffolding said that wages payments had left the company's account, but not reached employees' accounts. "We now have 150 irate scaffolders," he said.
Alan Charlesworth, a Manchester business owner, said none of his staff had been paid, while Michael Foulkes tweeted:Alan Charlesworth, a Manchester business owner, said none of his staff had been paid, while Michael Foulkes tweeted:
Sam Walker of Thurrock in Essex said he had been unable to pay bills: "I have to tell people I rent from why I can't pay them. I'm just thinking of all the people who have direct debits set up for mortgages and rent.Sam Walker of Thurrock in Essex said he had been unable to pay bills: "I have to tell people I rent from why I can't pay them. I'm just thinking of all the people who have direct debits set up for mortgages and rent.
"I'm meant to be meeting people over the bank holiday weekend. I've got the week off, I can't do anything at the moment. It's terribly disheartening.""I'm meant to be meeting people over the bank holiday weekend. I've got the week off, I can't do anything at the moment. It's terribly disheartening."
HSBC is understood to have contacted the Bank of England over the problem, while the Financial Conduct Authority has also been made aware.HSBC is understood to have contacted the Bank of England over the problem, while the Financial Conduct Authority has also been made aware.
It is thought that the issue related to payments from HSBC rather than the wider Bacs system, which processes about £50bn of transactions a day and is a critical part of the UK financial system.It is thought that the issue related to payments from HSBC rather than the wider Bacs system, which processes about £50bn of transactions a day and is a critical part of the UK financial system.
'Isolated issue''Isolated issue'
However, this meant that customers with other banks have not had money paid to them that was expected to have been received from HSBC accounts.However, this meant that customers with other banks have not had money paid to them that was expected to have been received from HSBC accounts.
Bacs said it was aware of an "isolated issue" affecting one of its members. "The Bacs system is operating as normal and we are currently working with our partners to help resolve this as quickly as possible," a spokesperson said.Bacs said it was aware of an "isolated issue" affecting one of its members. "The Bacs system is operating as normal and we are currently working with our partners to help resolve this as quickly as possible," a spokesperson said.
In June some 600,000 payments failed to reach enter the accounts of RBS customers.In June some 600,000 payments failed to reach enter the accounts of RBS customers.
In November 2014 RBS was fined £56m by regulators for a 2012 software issue that left millions of customers unable to access accounts.In November 2014 RBS was fined £56m by regulators for a 2012 software issue that left millions of customers unable to access accounts.
RBS, NatWest, and Ulster Bank customers were affected in June 2012 after problems with a software upgrade.RBS, NatWest, and Ulster Bank customers were affected in June 2012 after problems with a software upgrade.