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HSBC customers not paid after IT glitch HSBC customers not paid after IT glitch
(35 minutes later)
HSBC has said that approximately 275,000 payments have been affected by an IT glitch. HSBC has said that about 275,000 payments have been affected by an IT glitch.
It has led to many people not being paid ahead of this weekend's bank holiday.It has led to many people not being paid ahead of this weekend's bank holiday.
The bank said it was working with other banks to ensure that customers did not lose out as a result of the problem. HSBC said it was working with other banks to ensure that customers did not lose out as a result of the problem.
"We are taking immediate steps to ensure the payments reach beneficiaries as quickly as possible," the bank said in a statement."We are taking immediate steps to ensure the payments reach beneficiaries as quickly as possible," the bank said in a statement.
It said it would post further updates on its Twitter feed at HSBC_Help_UK. Further updates are being posted on its Twitter feed at @HSBC_Help_UK.
The BBC understands the issue concerns the information used by HSBC to process some payments, rather than a problem with the Bacs payments system itself. Bacs is used by all UK financial institutions for funds transfers.
Customers of other banks who were expecting payments such as wages from HSBC accounts have not received them.Customers of other banks who were expecting payments such as wages from HSBC accounts have not received them.
Jack Matthews of Leicester told the BBC he had not been paid and that his employer, who banks with HSBC, had told him there had been a "technical glitch". Jack Matthews, of Leicester, told the BBC he had not been paid and that his employer, who banks with HSBC, had told him there had been a "technical glitch".
Mark Eddy of Interlink Scaffolding said that wages payments had left the company's account, but not reached employees' accounts. "We now have 150 irate scaffolders," he said.Mark Eddy of Interlink Scaffolding said that wages payments had left the company's account, but not reached employees' accounts. "We now have 150 irate scaffolders," he said.
Alan Charlesworth, a Manchester business owner, said none of his staff had been paid, while Michael Foulkes tweeted:Alan Charlesworth, a Manchester business owner, said none of his staff had been paid, while Michael Foulkes tweeted:
Sam Walker of Thurrock in Essex said he had been unable to pay bills: "I have to tell people I rent from why I can't pay them. I'm just thinking of all the people who have direct debits set up for mortgages and rent. Sam Walker, of Thurrock in Essex, said he had been unable to pay bills: "I have to tell people I rent from why I can't pay them. I'm just thinking of all the people who have direct debits set up for mortgages and rent.
"I'm meant to be meeting people over the bank holiday weekend. I've got the week off, I can't do anything at the moment. It's terribly disheartening.""I'm meant to be meeting people over the bank holiday weekend. I've got the week off, I can't do anything at the moment. It's terribly disheartening."
Linn Boo, of Huddersfield, is facing fees because funds did not reach her account as expected. "I've had a text messages saying that I'll get charged overdraft fees - as my direct debits come out of my account on pay day," she told the BBC.Linn Boo, of Huddersfield, is facing fees because funds did not reach her account as expected. "I've had a text messages saying that I'll get charged overdraft fees - as my direct debits come out of my account on pay day," she told the BBC.
Steve White tweeted:Steve White tweeted:
HSBC is understood to have contacted the Bank of England over the problem, while the Financial Conduct Authority has also been made aware.HSBC is understood to have contacted the Bank of England over the problem, while the Financial Conduct Authority has also been made aware.
'Isolated issue''Isolated issue'
Bacs said it was aware of an "isolated issue" affecting one of its members. "The Bacs system is operating as normal and we are currently working with our partners to help resolve this as quickly as possible," a spokesperson said.Bacs said it was aware of an "isolated issue" affecting one of its members. "The Bacs system is operating as normal and we are currently working with our partners to help resolve this as quickly as possible," a spokesperson said.
In June some 600,000 payments failed to reach enter the accounts of RBS customers.In June some 600,000 payments failed to reach enter the accounts of RBS customers.
In November 2014 RBS was fined £56m by regulators for a 2012 software issue that left millions of customers unable to access accounts.In November 2014 RBS was fined £56m by regulators for a 2012 software issue that left millions of customers unable to access accounts.
RBS, NatWest, and Ulster Bank customers were affected in June 2012 after problems with a software upgrade.RBS, NatWest, and Ulster Bank customers were affected in June 2012 after problems with a software upgrade.
Have you been affected by this glitch? You can email haveyoursay@bbc.co.uk with your story.Have you been affected by this glitch? You can email haveyoursay@bbc.co.uk with your story.
Please include a contact number if you are willing to speak to a BBC journalist. You can also contact us in the following ways:Please include a contact number if you are willing to speak to a BBC journalist. You can also contact us in the following ways:
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