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| Version 0 | Version 1 |
|---|---|
| HSBC 'working to fix' missing payments | HSBC 'working to fix' missing payments |
| (35 minutes later) | |
| More than a quarter of a million HSBC payments that were delayed by a computer glitch should finish being processed today, the bank has said. | More than a quarter of a million HSBC payments that were delayed by a computer glitch should finish being processed today, the bank has said. |
| HSBC had said on Friday that 99% out of 275,000 affected payments had been processed, and the rest would be completed overnight. | HSBC had said on Friday that 99% out of 275,000 affected payments had been processed, and the rest would be completed overnight. |
| But on Saturday HSBC's Twitter account was still telling customers it was "working to fix" missing payments. | But on Saturday HSBC's Twitter account was still telling customers it was "working to fix" missing payments. |
| It also apologised for the "distress caused over the past 24 hours". | It also apologised for the "distress caused over the past 24 hours". |
| The fault, which affected HSBC customers and people expecting payments from HSBC accounts, left many people without expected money ahead of the bank holiday weekend. | The fault, which affected HSBC customers and people expecting payments from HSBC accounts, left many people without expected money ahead of the bank holiday weekend. |
| HSBC has yet to explain what caused the glitch and has not responded to BBC requests for a comment. | |
| 'Thank you HSBC' | 'Thank you HSBC' |
| David Kennard, from Haywards Heath in West Sussex, said he and his partner had been scheduled to complete the purchase of their new house on Friday. | |
| "We sat outside our new home with the removals lorry for hours waiting for confirmation that our funds had arrived with the vendor's solicitors," he said. | "We sat outside our new home with the removals lorry for hours waiting for confirmation that our funds had arrived with the vendor's solicitors," he said. |
| "By 5pm the money still hadn't arrived, and we were told that nothing would now be done until Tuesday after the bank holiday weekend. | "By 5pm the money still hadn't arrived, and we were told that nothing would now be done until Tuesday after the bank holiday weekend. |
| "So last night we had to check into a local hotel for four nights and go out and buy clothes for the weekend and toothbrushes, etc. | "So last night we had to check into a local hotel for four nights and go out and buy clothes for the weekend and toothbrushes, etc. |
| "We will have to pay for the removal company to store and re-deliver our household goods next week. Thank you, HSBC." | "We will have to pay for the removal company to store and re-deliver our household goods next week. Thank you, HSBC." |
| 'Unacceptable' | |
| Paul Lewis, presenter of personal finance programme Money Box on BBC Radio 4, said knock-on effects like missed mortgage payments meant there was "a lot of unwinding to do to make sure nobody suffers from this". | |
| HSBC has said it will ensure that "no-one loses out" as a result of the "unacceptable" payment problems. | HSBC has said it will ensure that "no-one loses out" as a result of the "unacceptable" payment problems. |
| It advised people to contact their bank if any payments had not been received by Saturday morning. | It advised people to contact their bank if any payments had not been received by Saturday morning. |
| "They should also contact their bank if they have suffered any costs as a result of today's problems," it added. | "They should also contact their bank if they have suffered any costs as a result of today's problems," it added. |