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HSBC glitch payments 'all processed' | HSBC glitch payments 'all processed' |
(about 1 hour later) | |
A computer glitch that delayed 275,000 HSBC payments has now been resolved, the bank has said. | A computer glitch that delayed 275,000 HSBC payments has now been resolved, the bank has said. |
HSBC said at midday it had "processed all outstanding payments". | HSBC said at midday it had "processed all outstanding payments". |
Some customers are still taking to Twitter to complain that their funds have not appeared, but HSBC advised them to contact their own banks. | Some customers are still taking to Twitter to complain that their funds have not appeared, but HSBC advised them to contact their own banks. |
HSBC said remaining delays could be because "individual banks may have slightly different clearing times" and apologised for "inconvenience caused". | HSBC said remaining delays could be because "individual banks may have slightly different clearing times" and apologised for "inconvenience caused". |
Friday's fault, which affected HSBC customers and people expecting payments from HSBC accounts, left many people without expected money ahead of the bank holiday weekend. | Friday's fault, which affected HSBC customers and people expecting payments from HSBC accounts, left many people without expected money ahead of the bank holiday weekend. |
It is understood to have been caused by an error in a file sent to Bacs, the system used across the UK to process payments. | |
The bank will conduct a review but the fault is not thought to have been the result of a major systems failure or hacking. | |
'Thank you HSBC' | 'Thank you HSBC' |
David Kennard, from Haywards Heath in West Sussex, said he and his partner had been scheduled to complete the purchase of their new house on Friday. | David Kennard, from Haywards Heath in West Sussex, said he and his partner had been scheduled to complete the purchase of their new house on Friday. |
"We sat outside our new home with the removals lorry for hours waiting for confirmation that our funds had arrived with the vendor's solicitors," he said. | "We sat outside our new home with the removals lorry for hours waiting for confirmation that our funds had arrived with the vendor's solicitors," he said. |
"By 5pm the money still hadn't arrived, and we were told that nothing would now be done until Tuesday after the bank holiday weekend. | "By 5pm the money still hadn't arrived, and we were told that nothing would now be done until Tuesday after the bank holiday weekend. |
"So last night we had to check into a local hotel for four nights and go out and buy clothes for the weekend and toothbrushes, etc. | "So last night we had to check into a local hotel for four nights and go out and buy clothes for the weekend and toothbrushes, etc. |
"We will have to pay for the removal company to store and re-deliver our household goods next week. Thank you, HSBC." | "We will have to pay for the removal company to store and re-deliver our household goods next week. Thank you, HSBC." |
'Unacceptable' | 'Unacceptable' |
Paul Lewis, presenter of personal finance programme Money Box on BBC Radio 4, said knock-on effects like missed mortgage payments meant there was "a lot of unwinding to do to make sure nobody suffers from this". | Paul Lewis, presenter of personal finance programme Money Box on BBC Radio 4, said knock-on effects like missed mortgage payments meant there was "a lot of unwinding to do to make sure nobody suffers from this". |
An HSBC spokesman has said it will ensure that "no-one loses out" as a result of the "unacceptable" payment problems. | |
They should contact their bank if they have suffered any costs as a result of the problems, he added. |