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| Version 5 | Version 6 |
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| Skype service taken offline by network problems | Skype service taken offline by network problems |
| (35 minutes later) | |
| A problem with Skype's status system has meant many people are currently unable to use the service. | A problem with Skype's status system has meant many people are currently unable to use the service. |
| Reports about Skype being unavailable started at about 09:00 BST on Monday morning in the UK. | Reports about Skype being unavailable started at about 09:00 BST on Monday morning in the UK. |
| In a statement, Skype-owner Microsoft said it had "detected an issue with the status settings" on Skype that show if someone is online or not. | In a statement, Skype-owner Microsoft said it had "detected an issue with the status settings" on Skype that show if someone is online or not. |
| The problem locked many people's status as offline - stopping them making calls even though they were connected. | The problem locked many people's status as offline - stopping them making calls even though they were connected. |
| In addition, said Microsoft, all the contacts of affected users would show as offline meaning they would not be able to call those people. | In addition, said Microsoft, all the contacts of affected users would show as offline meaning they would not be able to call those people. |
| Many Skype users in the UK, Australia and Japan have all reported problems. | Many Skype users in the UK, Australia and Japan have all reported problems. |
| Skype support staff acknowledged the issue in a tweet and said the firm was working on a "quick fix". | Skype support staff acknowledged the issue in a tweet and said the firm was working on a "quick fix". |
| In a lengthier statement put on its blog, it said: "The status issue also doesn't affect Skype for web, which can be used to make calls and send instant messages." | In a lengthier statement put on its blog, it said: "The status issue also doesn't affect Skype for web, which can be used to make calls and send instant messages." |
| In a later message, posted at 16:00 BST it said it had identified the problem. | In a later message, posted at 16:00 BST it said it had identified the problem. |
| "We're in the process of reconnecting our users, and focused on restoring full service. The issue did not affect Skype for Business users," it said. | "We're in the process of reconnecting our users, and focused on restoring full service. The issue did not affect Skype for Business users," it said. |
| It also apologised for the inconvenience being caused. | It also apologised for the inconvenience being caused. |
| Several users contacted the BBC to discuss how they had been affected. | Several users contacted the BBC to discuss how they had been affected. |
| "What is annoying me is that my eldest son is far away in Japan and Skype is our main method of contact," said Howard Wensley from Blackpool. | "What is annoying me is that my eldest son is far away in Japan and Skype is our main method of contact," said Howard Wensley from Blackpool. |
| Florence Morimon from Norwich added: "I am a freelance translator and French tutor so this kind of problem affect directly my business. I had to use Google Hangouts to make a video call this morning, but the quality is not as good." | Florence Morimon from Norwich added: "I am a freelance translator and French tutor so this kind of problem affect directly my business. I had to use Google Hangouts to make a video call this morning, but the quality is not as good." |