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| Version 1 | Version 2 |
|---|---|
| Marks and Spencer website leaks customers' details | Marks and Spencer website leaks customers' details |
| (35 minutes later) | |
| A fault with Marks and Spencer's website allowed customers to see each others' details when they logged into their own accounts. | A fault with Marks and Spencer's website allowed customers to see each others' details when they logged into their own accounts. |
| The British retailer suspended its site for two hours on Tuesday night to fix the problem. | The British retailer suspended its site for two hours on Tuesday night to fix the problem. |
| It said the glitch was the result of an internal error, rather than of an external hack attack. | It said the glitch was the result of an internal error, rather than of an external hack attack. |
| It added that its customers' full credit card details were not among the exposed information. | It added that its customers' full credit card details were not among the exposed information. |
| However, personal data, including names, dates of birth, contacts and previous orders were shown. | However, personal data, including names, dates of birth, contacts and previous orders were shown. |
| One user told the BBC he had seen another person's account details when he tried to register a store loyalty card. | |
| "It accepted my registration but then told me i had 9,000 sparks points which i thought was a bit odd," said Mark Hill. | |
| "So, I looked at the account details and despite saying 'hi Mark' , it was quite clearly an account belonging to a female in a different part of the country." | |
| Marks and Spencer has apologised for the error. | |
| "Due to a technical issue, we temporarily suspended our website yesterday evening," an M&S spokesman said. | "Due to a technical issue, we temporarily suspended our website yesterday evening," an M&S spokesman said. |
| "This allowed us to thoroughly investigate and resolve the issue and quickly restore service for our customers." | |
| It is not yet clear how many people's details were seen by other M&S customers as a result of the fault. | |
| Are you a Marks and Spencer customer? Were you affected by the glitch? You can share your comments and experience by emailing haveyoursay@bbc.co.uk. | Are you a Marks and Spencer customer? Were you affected by the glitch? You can share your comments and experience by emailing haveyoursay@bbc.co.uk. |
| Please include a contact number if you are willing to speak to a BBC journalist. You can also contact us in the following ways: | Please include a contact number if you are willing to speak to a BBC journalist. You can also contact us in the following ways: |
| Or use the form below | Or use the form below |