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| Version 0 | Version 1 |
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| Isle of Wight ferry: Customers frustrated as sailings cancelled | Isle of Wight ferry: Customers frustrated as sailings cancelled |
| (about 1 hour later) | |
| Customers have expressed their frustration after an Isle of Wight ferry company cancelled all its sailings "until further notice". | Customers have expressed their frustration after an Isle of Wight ferry company cancelled all its sailings "until further notice". |
| Scoot Ferries posted a message on its website under the headline "Red Alert!" saying the move was because it had received "some very unfestive news". | Scoot Ferries posted a message on its website under the headline "Red Alert!" saying the move was because it had received "some very unfestive news". |
| But many customers posting on social media asked the company for more information. | But many customers posting on social media asked the company for more information. |
| Some also complained they had booked journeys and were left waiting. | Some also complained they had booked journeys and were left waiting. |
| The firm started running services between Yarmouth and Lymington, as well as Portsmouth and Cowes, earlier this year. | The firm started running services between Yarmouth and Lymington, as well as Portsmouth and Cowes, earlier this year. |
| Matt Green posted on Facebook: "Stuck waiting in Portsmouth with absolutely no info until a kind member of the public directed me to this update. | Matt Green posted on Facebook: "Stuck waiting in Portsmouth with absolutely no info until a kind member of the public directed me to this update. |
| "Why no info at the waiting area for all the stranded passengers? Unacceptable really. How do we get refunds for the cancelled trips?" | "Why no info at the waiting area for all the stranded passengers? Unacceptable really. How do we get refunds for the cancelled trips?" |
| 'Really sorry' | 'Really sorry' |
| Anna Pocock said: "We only booked a ticket at 10.45 this morning and there was no warning on the website. Turned up at Cowes jetty to find no boat and no news." | Anna Pocock said: "We only booked a ticket at 10.45 this morning and there was no warning on the website. Turned up at Cowes jetty to find no boat and no news." |
| Ollie Phillips posted on Twitter: "My wife's birthday surprise is ruined this evening. Please refund my money immediately." | Ollie Phillips posted on Twitter: "My wife's birthday surprise is ruined this evening. Please refund my money immediately." |
| Others offered their support to the company, including Richard Walters who said on Facebook: "I hope that you are able to sort things out." | Others offered their support to the company, including Richard Walters who said on Facebook: "I hope that you are able to sort things out." |
| On its website Scoot Ferries wrote: "We know how much this will affect everyone booked to scoot with us today and we're really really sorry for messing up your plans so royally." | On its website Scoot Ferries wrote: "We know how much this will affect everyone booked to scoot with us today and we're really really sorry for messing up your plans so royally." |
| It recently announced the launch of the ScootClub Membership Scheme, offering annual fixed price travel to and from the Isle of Wight. | It recently announced the launch of the ScootClub Membership Scheme, offering annual fixed price travel to and from the Isle of Wight. |
| Ferry services to and from the island are also run by Hovertravel, Red Funnel and Wightlink. | |
| Scoot Ferries was contacted for comment. | Scoot Ferries was contacted for comment. |