This article is from the source 'bbc' and was first published or seen on . It last changed over 40 days ago and won't be checked again for changes.

You can find the current article at its original source at http://www.bbc.co.uk/news/uk-england-hampshire-35141482

The article has changed 3 times. There is an RSS feed of changes available.

Version 1 Version 2
Isle of Wight ferry: Customers frustrated as sailings cancelled Isle of Wight ferry company Scoot announces it has gone bust
(about 2 hours later)
Customers have expressed their frustration after an Isle of Wight ferry company cancelled all its sailings "until further notice". A new Isle of Wight ferry company has announced it has gone bust after suddenly cancelling all its sailings.
Scoot Ferries posted a message on its website under the headline "Red Alert!" saying the move was because it had received "some very unfestive news". Scoot Ferries earlier posted a message on its website saying it had received "some very unfestive news" and all services had been cancelled.
But many customers posting on social media asked the company for more information. It has issued a statement saying it had to "suspend operations with immediate effect" after buyout talks failed.
Some also complained they had booked journeys and were left waiting. Chief executive Zoƫ Ombler said she was "devastated" by the news but was still hopeful the company could recover.
The statement said that David Meany of Ashtons Recovery LLP has been appointed as official receiver and will be applying for a Company Voluntary Arrangement with immediate effect.
Ms Ombler added: "I very much hope that this is not the end for Scoot and believe there is an immediate opportunity to find the necessary investment to allow us to continue to operate."
Earlier in the day customers posting on social media asked the company for more information and complained they had booked journeys and were left waiting.
'Cancelled trips'
The firm started running services between Yarmouth and Lymington, as well as Portsmouth and Cowes, earlier this year.The firm started running services between Yarmouth and Lymington, as well as Portsmouth and Cowes, earlier this year.
Matt Green posted on Facebook: "Stuck waiting in Portsmouth with absolutely no info until a kind member of the public directed me to this update.Matt Green posted on Facebook: "Stuck waiting in Portsmouth with absolutely no info until a kind member of the public directed me to this update.
"Why no info at the waiting area for all the stranded passengers? Unacceptable really. How do we get refunds for the cancelled trips?""Why no info at the waiting area for all the stranded passengers? Unacceptable really. How do we get refunds for the cancelled trips?"
'Really sorry'
Anna Pocock said: "We only booked a ticket at 10.45 this morning and there was no warning on the website. Turned up at Cowes jetty to find no boat and no news."Anna Pocock said: "We only booked a ticket at 10.45 this morning and there was no warning on the website. Turned up at Cowes jetty to find no boat and no news."
Ollie Phillips posted on Twitter: "My wife's birthday surprise is ruined this evening. Please refund my money immediately."Ollie Phillips posted on Twitter: "My wife's birthday surprise is ruined this evening. Please refund my money immediately."
Others offered their support to the company, including Richard Walters who said on Facebook: "I hope that you are able to sort things out."Others offered their support to the company, including Richard Walters who said on Facebook: "I hope that you are able to sort things out."
On its website Scoot Ferries wrote: "We know how much this will affect everyone booked to scoot with us today and we're really really sorry for messing up your plans so royally."
It recently announced the launch of the ScootClub Membership Scheme, offering annual fixed price travel to and from the Isle of Wight.
Ferry services to and from the island are also run by Hovertravel, Red Funnel and Wightlink.Ferry services to and from the island are also run by Hovertravel, Red Funnel and Wightlink.
Scoot Ferries was contacted for comment.