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| Version 0 | Version 1 |
|---|---|
| HSBC customers hit by further online banking problems | HSBC customers hit by further online banking problems |
| (35 minutes later) | |
| Millions of HSBC customers are experiencing further problems with online banking, following several hours of disruption yesterday. | Millions of HSBC customers are experiencing further problems with online banking, following several hours of disruption yesterday. |
| The personal banking website is not allowing customers to log on. | The personal banking website is not allowing customers to log on. |
| HSBC posted a message on Twitter, saying the bank was experiencing further issues, although it did not explain why the site was not working. | HSBC posted a message on Twitter, saying the bank was experiencing further issues, although it did not explain why the site was not working. |
| On Monday, up to 17 million personal and business customers were locked out of their accounts for up to nine hours. | On Monday, up to 17 million personal and business customers were locked out of their accounts for up to nine hours. |
| HSBC said it was not a distributed denial of service (DDOS) attack and was not caused by anything external. | HSBC said it was not a distributed denial of service (DDOS) attack and was not caused by anything external. |
| It said its mobile app was still functioning. | It said its mobile app was still functioning. |
| Angry customers took to Twitter to complain. One described the situation as "shocking disgraceful customer service". | |
| HSBC was hit by a major IT glitch in August 2015, when 275,000 bank payments failed to go through just before the Bank Holiday weekend. |