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HSBC customers hit by further online banking problems HSBC customers hit by further online banking problems
(35 minutes later)
Millions of HSBC customers are experiencing further problems with online banking, following many hours of disruption yesterday.Millions of HSBC customers are experiencing further problems with online banking, following many hours of disruption yesterday.
The personal banking website is still not allowing customers to log on.The personal banking website is still not allowing customers to log on.
HSBC posted a message on Twitter, saying the bank was experiencing further issues, although it did not explain why the site was not working. HSBC posted a message on Twitter, saying the bank was experiencing further issues, but admitted it had not yet identified the problem.
On Monday, up to 17 million personal and business customers were locked out of their accounts for up to nine hours.On Monday, up to 17 million personal and business customers were locked out of their accounts for up to nine hours.
HSBC said it was not a distributed denial of service (DDOS) attack and was not caused by anything external.HSBC said it was not a distributed denial of service (DDOS) attack and was not caused by anything external.
It said its mobile app for personal customers was still functioning.It said its mobile app for personal customers was still functioning.
Business customers were experiencing "significantly reduced capacity", with all services running much more slowly than normal, HSBC said.Business customers were experiencing "significantly reduced capacity", with all services running much more slowly than normal, HSBC said.
Customers of HSBC's subsidiary, First Direct, are not affected.
FrustrationFrustration
"We apologise for any inconvenience this may have caused and our teams continue to work non-stop to restore all services. Regular updates will be provided," a spokesperson for HSBC said."We apologise for any inconvenience this may have caused and our teams continue to work non-stop to restore all services. Regular updates will be provided," a spokesperson for HSBC said.
"We will ensure customers do not lose out as a result of this issue.""We will ensure customers do not lose out as a result of this issue."
Angry customers took to Twitter to complain. One described the situation as "shocking disgraceful customer service".Angry customers took to Twitter to complain. One described the situation as "shocking disgraceful customer service".
Sam Middleton, from Hampshire, said she had had difficulty getting information about what was happening. Sam Middleton-Bray, from Hampshire, said she had had difficulty getting information about what was happening.
"It's incredibly frustrating and we're not getting a lot of information from HSBC other than their brief messages on Twitter. Their website says to call the 0345 number, but I called it yesterday three times and got an engaged tone," she told the BBC."It's incredibly frustrating and we're not getting a lot of information from HSBC other than their brief messages on Twitter. Their website says to call the 0345 number, but I called it yesterday three times and got an engaged tone," she told the BBC.
Nevertheless customers are being advised to use the automated telephone banking service, on 03457 404 404. Advice
Business customers are usually restricted to transferring a maximum of £10,000 via telephone banking, but this limit has been raised to £100,000. Nevertheless customers are being advised to use the automated telephone banking service, on 03457 404 404. Business customers should call 03457 60 60 60.
Those with business accounts are usually restricted to transferring a maximum of £10,000 via telephone banking, but this limit has been raised to £100,000.
Otherwise customers should go to their local branch, HSBC said.
HSBC was hit by a major IT glitch in August 2015, when 275,000 bank payments failed to go through just before the Bank Holiday weekend.HSBC was hit by a major IT glitch in August 2015, when 275,000 bank payments failed to go through just before the Bank Holiday weekend.