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| 'High chlorine' water hits 3,560 Derbyshire homes | |
| (35 minutes later) | |
| Severn Trent has warned thousands of customers not to use water while it investigates problems with high levels of chlorine in its supply. | Severn Trent has warned thousands of customers not to use water while it investigates problems with high levels of chlorine in its supply. |
| The water company said it is investigating an issue at the Castle Donington reservoir in Derbyshire. | The water company said it is investigating an issue at the Castle Donington reservoir in Derbyshire. |
| It has told residents in the DE11, DE65 and DE73 areas of Derbyshire not to use water for anything, including drinking and bathing. | It has told residents in the DE11, DE65 and DE73 areas of Derbyshire not to use water for anything, including drinking and bathing. |
| A total of 3,560 properties could be affected. | |
| Updates on this story and more from Derbyshire | Updates on this story and more from Derbyshire |
| The supplier previously identified issues in the DE15 and LE65 areas of Derbyshire and Leicestershire, but a spokesman said no customers will be affected there "as far as they are aware". | |
| Severn Trent, which uses chlorine in its filtration process to make water clean enough for drinking, said it does not know how long it will take to resolve the problem. | Severn Trent, which uses chlorine in its filtration process to make water clean enough for drinking, said it does not know how long it will take to resolve the problem. |
| "It looks like there's been over-chlorination," a spokesman said. | "It looks like there's been over-chlorination," a spokesman said. |
| "Once we've got through this incident and we've flushed the water through the system, we can go back, take a look and see exactly what happened. | "Once we've got through this incident and we've flushed the water through the system, we can go back, take a look and see exactly what happened. |
| "A Do Not Use notice means that customers shouldn't use their water supply for anything - including drinking, preparing food and bathing." | "A Do Not Use notice means that customers shouldn't use their water supply for anything - including drinking, preparing food and bathing." |
| The company, whose website crashed earlier due to the demand for information, was alerted to the problem by a monitoring systems alarm. |