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'High chlorine' water hits 3,560 Derbyshire homes Thousands warned not to use 'high chlorine' water
(about 1 hour later)
Severn Trent has warned thousands of customers not to use water while it investigates problems with high levels of chlorine in its supply.Severn Trent has warned thousands of customers not to use water while it investigates problems with high levels of chlorine in its supply.
The water company said it is investigating an issue at the Castle Donington reservoir in Derbyshire.The water company said it is investigating an issue at the Castle Donington reservoir in Derbyshire.
It has told residents in the DE11, DE65 and DE73 areas of Derbyshire not to use water for anything, including drinking and bathing. It has told residents in the DE11, DE15, DE65, DE73 and LE65 areas of Derbyshire and Leicestershire not to use water for anything.
A total of 3,560 properties could be affected. A total of 3,560 properties have been affected.
Updates on this story and more from DerbyshireUpdates on this story and more from Derbyshire
The supplier previously identified issues in the DE15 and LE65 areas of Derbyshire and Leicestershire, but a spokesman said no customers will be affected there "as far as they are aware".
Severn Trent, which uses chlorine in its filtration process to make water clean enough for drinking, said it does not know how long it will take to resolve the problem.Severn Trent, which uses chlorine in its filtration process to make water clean enough for drinking, said it does not know how long it will take to resolve the problem.
"It looks like there's been over-chlorination," a spokesman said."It looks like there's been over-chlorination," a spokesman said.
"Once we've got through this incident and we've flushed the water through the system, we can go back, take a look and see exactly what happened."Once we've got through this incident and we've flushed the water through the system, we can go back, take a look and see exactly what happened.
"A Do Not Use notice means that customers shouldn't use their water supply for anything - including drinking, preparing food and bathing.""A Do Not Use notice means that customers shouldn't use their water supply for anything - including drinking, preparing food and bathing."
The company, whose website crashed earlier due to the demand for information, was alerted to the problem by a monitoring systems alarm.The company, whose website crashed earlier due to the demand for information, was alerted to the problem by a monitoring systems alarm.