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| 7-year-old girl to 911 operator: ‘My dad is on the floor’ | |
| (35 minutes later) | |
| “How old are you?” the 911 operator asked. “How old are you, honey?” | “How old are you?” the 911 operator asked. “How old are you, honey?” |
| The call into Montgomery County’s emergency center started off a bit vague. A little girl had said “emergency” and wasn’t sure whether to first give her address or phone number. | The call into Montgomery County’s emergency center started off a bit vague. A little girl had said “emergency” and wasn’t sure whether to first give her address or phone number. |
| “Um, I’m 7 years old,” she now told the operator. | “Um, I’m 7 years old,” she now told the operator. |
| “Is your mommy or daddy there?” | “Is your mommy or daddy there?” |
| “My dad is on the floor,” the girl said, moving quickly to tell the operator exactly what was needed. | “My dad is on the floor,” the girl said, moving quickly to tell the operator exactly what was needed. |
| On Wednesday, Montgomery officials credited the girl — Jenna-Charlize Viloria, known as Jenna — with possibly saving her father, who according to family members had suffered a diabetic seizure. | On Wednesday, Montgomery officials credited the girl — Jenna-Charlize Viloria, known as Jenna — with possibly saving her father, who according to family members had suffered a diabetic seizure. |
| As the little girl had said on the 911 call: “He’s on the ground sleeping.” | As the little girl had said on the 911 call: “He’s on the ground sleeping.” |
| “Is there anybody else there with you?” the 911 operator asked, according to a recording of the call. | “Is there anybody else there with you?” the 911 operator asked, according to a recording of the call. |
| “No, it’s only me,” Jenna said. “My mom is at work and my grandpa is at work.” | “No, it’s only me,” Jenna said. “My mom is at work and my grandpa is at work.” |
| Montgomery officials told Jenna’s story Wednesday at a news conference while presenting her with an “Everyday Hero” award. Her dad had been unconscious when Jenna called. | Montgomery officials told Jenna’s story Wednesday at a news conference while presenting her with an “Everyday Hero” award. Her dad had been unconscious when Jenna called. |
| Dressed in a pink and white dress and wearing pigtails, Jenna — who wants to be a nurse or a doctor — smiled and swayed as the county’s fire chief lauded her. | Dressed in a pink and white dress and wearing pigtails, Jenna — who wants to be a nurse or a doctor — smiled and swayed as the county’s fire chief lauded her. |
| “She looked at the situation, assessed it, and gave critical information,” Chief Scott Goldstein said. | “She looked at the situation, assessed it, and gave critical information,” Chief Scott Goldstein said. |
| He also credited the 911 operator, Amanda Poore. “They had quick thinking and composure in the situation,” Goldstein said. | He also credited the 911 operator, Amanda Poore. “They had quick thinking and composure in the situation,” Goldstein said. |
| The incident unfolded on a Sunday — Feb. 28 — off of Manchester Place in Silver Spring. | The incident unfolded on a Sunday — Feb. 28 — off of Manchester Place in Silver Spring. |
| At the time, Jenna’s mother Michele was indeed at work, in D.C. | At the time, Jenna’s mother Michele was indeed at work, in D.C. |
| In an interview Wednesday, she recalled getting a call from her daughter. | In an interview Wednesday, she recalled getting a call from her daughter. |
| “Mom, daddy is on the floor,” Jenna said. “He’s snoring very loud. I think his blood-sugar is low.” | “Mom, daddy is on the floor,” Jenna said. “He’s snoring very loud. I think his blood-sugar is low.” |
| “Mom, I’m just a kid,” Jenna added. “I don’t know what to do.” | “Mom, I’m just a kid,” Jenna added. “I don’t know what to do.” |
| “Be calm,” Michele told her. “Mom will call 911.” | “Be calm,” Michele told her. “Mom will call 911.” |
| She hung up and did, saying she got transferred to an operator in Montgomery County and started explaining her situation. | She hung up and did, saying she got transferred to an operator in Montgomery County and started explaining her situation. |
| “Is your daughter Jenna?” the operator asked, Michele recalled. “Ma’am your daughter is on the line. . . . Ma’am listen to me. Your daughter is on the other line and she’s doing a great job.” | “Is your daughter Jenna?” the operator asked, Michele recalled. “Ma’am your daughter is on the line. . . . Ma’am listen to me. Your daughter is on the other line and she’s doing a great job.” |
| Michele said that when she arrived home, her husband had been treated with a shot and was doing well. | Michele said that when she arrived home, her husband had been treated with a shot and was doing well. |
| Jenna greeted her. | Jenna greeted her. |
| “Mom, are you mad at me because I called 911?” Jenna asked. | “Mom, are you mad at me because I called 911?” Jenna asked. |
| “Jenna, I’m not mad at you,” Michele remembered responding. “I’m proud of you. If you didn’t call, your dad might be gone.” | “Jenna, I’m not mad at you,” Michele remembered responding. “I’m proud of you. If you didn’t call, your dad might be gone.” |