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7-year-old girl to 911 operator: ‘My dad is on the floor’ 7-year-old girl to 911 operator: ‘My dad is on the floor’
(35 minutes later)
“How old are you?” the 911 operator asked. “How old are you, honey?”“How old are you?” the 911 operator asked. “How old are you, honey?”
The call into Montgomery County’s emergency center started off a bit vague. A little girl had said “emergency” and wasn’t sure whether to first give her address or phone number. The call to Montgomery County’s emergency center started off a bit vaguely. A little girl had said “emergency” and wasn’t sure whether to first give her address or phone number.
“Um, I’m 7 years old,” she now told the operator.“Um, I’m 7 years old,” she now told the operator.
“Is your mommy or daddy there?”“Is your mommy or daddy there?”
“My dad is on the floor,” the girl said, moving quickly to tell the operator exactly what was needed.“My dad is on the floor,” the girl said, moving quickly to tell the operator exactly what was needed.
On Wednesday, Montgomery officials credited the girl — Jenna-Charlize Viloria, known as Jenna — with possibly saving her father, who according to family members had suffered a diabetic seizure. On Wednesday, Montgomery officials credited the girl — Jenna-Charlize Viloria, known as Jenna — with possibly saving the life of her father, who family members said had suffered a diabetic seizure.
As the little girl had said on the 911 call: “He’s on the ground sleeping.”As the little girl had said on the 911 call: “He’s on the ground sleeping.”
“Is there anybody else there with you?” the 911 operator asked, according to a recording of the call.“Is there anybody else there with you?” the 911 operator asked, according to a recording of the call.
“No, it’s only me,” Jenna said. “My mom is at work and my grandpa is at work.”“No, it’s only me,” Jenna said. “My mom is at work and my grandpa is at work.”
Montgomery officials told Jenna’s story Wednesday at a news conference while presenting her with an “Everyday Hero” award. Her dad had been unconscious when Jenna called.Montgomery officials told Jenna’s story Wednesday at a news conference while presenting her with an “Everyday Hero” award. Her dad had been unconscious when Jenna called.
Dressed in a pink and white dress and wearing pigtails, Jenna — who wants to be a nurse or a doctor — smiled and swayed as the county’s fire chief lauded her. Dressed in a pink-and-white dress and wearing pigtails, Jenna — who wants to be a nurse or a doctor — smiled and swayed as the county’s fire chief lauded her.
“She looked at the situation, assessed it, and gave critical information,” Chief Scott Goldstein said.“She looked at the situation, assessed it, and gave critical information,” Chief Scott Goldstein said.
He also credited the 911 operator, Amanda Poore. “They had quick thinking and composure in the situation,” Goldstein said. He also praised the 911 operator, Amanda Poore. “They had quick thinking and composure in the situation,” Goldstein said.
The incident unfolded on a Sunday — Feb. 28 — off of Manchester Place in Silver Spring. The incident unfolded on a Sunday — Feb. 28 — off Manchester Place in Silver Spring.
At the time, Jenna’s mother Michele was indeed at work, in D.C. At the time, Jenna’s mother, Michele Viloria, was indeed at work, in the District.
In an interview Wednesday, she recalled getting a call from her daughter.In an interview Wednesday, she recalled getting a call from her daughter.
“Mom, daddy is on the floor,” Jenna said. “He’s snoring very loud. I think his blood-sugar is low.” “Mom, daddy is on the floor,” Jenna said. “He’s snoring very loud. I think his blood sugar is low.”
“Mom, I’m just a kid,” Jenna added. “I don’t know what to do.”“Mom, I’m just a kid,” Jenna added. “I don’t know what to do.”
“Be calm,” Michele told her. “Mom will call 911.” “Be calm,” Viloria told her. “Mom will call 911.”
She hung up and did, saying she got transferred to an operator in Montgomery County and started explaining her situation. She hung up and did, saying she was transferred to an operator in Montgomery County and started explaining her situation.
“Is your daughter Jenna?” the operator asked, Michele recalled. “Ma’am your daughter is on the line. . . . Ma’am listen to me. Your daughter is on the other line and she’s doing a great job.” “Is your daughter Jenna?” the operator asked, Viloria recalled. “Ma’am, your daughter is on the line. . . . Ma’am, listen to me. Your daughter is on the other line, and she’s doing a great job.”
Michele said that when she arrived home, her husband had been treated with a shot and was doing well. Viloria said that when she arrived home, her husband had been treated with a shot and was doing well.
Jenna greeted her.Jenna greeted her.
“Mom, are you mad at me because I called 911?” Jenna asked.“Mom, are you mad at me because I called 911?” Jenna asked.
“Jenna, I’m not mad at you,” Michele remembered responding. “I’m proud of you. If you didn’t call, your dad might be gone.” “Jenna, I’m not mad at you,” Viloria remembered responding. “I’m proud of you. If you didn’t call, your dad might be gone.”