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Terminal 5 set for 'full service' Fresh baggage woes at Terminal 5
(about 4 hours later)
Heathrow Terminal 5 is expected to return to a full schedule of flights for the first time since it opened nine days ago, British Airways has said. Hopes of Heathrow's Terminal 5 operating its first full schedule of flights have been scuppered by a new glitch with the baggage system.
It is hoped the weekend timetable - with fewer flights than on weekdays - will run smoothly. The computer system which sorts bags before they are loaded onto flights has crashed and they are being sorted manually instead.
BA said a "full flying schedule" was planned and it aimed to provide a "robust and reliable" service. British Airways now expects to have to cancel "up to half a dozen" short-haul flights on Saturday.
Scores of flights have been cancelled over the past week to ease the pressure on overloaded baggage handling systems. The terminal suffered baggage problems within hours of opening nine days ago.
Baggage problems A spokeswoman described the situation on Saturday as "incredibly disappointing" but said the airline was working with airport operator BAA to resolve the situation as quickly as possible.
A BA spokesman said: "We plan to operate a full flying schedule to and from Heathrow Terminal 5 on Saturday, 5 April, Sunday, 6 April and Monday, 7 April. Almost 250 flights in and out of T5 were cancelled during its first four days because of glitches with its new baggage-handling system, a temporary suspension of luggage check-in and staff familiarisation problems.
"We want to provide a robust and reliable schedule for our customers. We will move to a consistent 100% weekday schedule as soon as we can." Before Saturday's baggage problems emerged, it was thought that about 9,000 bags still need to be returned to their owners - down from 28,000 which were delayed during the past week.
Almost 250 flights in and out of T5 were cancelled during its first four days because of glitches with its new baggage-handling system.
These included glitches with its new baggage-handling system, a temporary suspension of luggage check-in and staff familiarisation problems.
It is thought that about 9,000 bags still need to be returned to their owners - down from 28,000 which were delayed during the past week.
The airline said its problems were expected to cost it about £16m.The airline said its problems were expected to cost it about £16m.