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Fresh baggage woes at Terminal 5 | |
(about 4 hours later) | |
Hopes of Heathrow's Terminal 5 operating its first full schedule of flights have been scuppered by a new glitch with the baggage system. | |
The computer system which sorts bags before they are loaded onto flights has crashed and they are being sorted manually instead. | |
British Airways now expects to have to cancel "up to half a dozen" short-haul flights on Saturday. | |
The terminal suffered baggage problems within hours of opening nine days ago. | |
A spokeswoman described the situation on Saturday as "incredibly disappointing" but said the airline was working with airport operator BAA to resolve the situation as quickly as possible. | |
Almost 250 flights in and out of T5 were cancelled during its first four days because of glitches with its new baggage-handling system, a temporary suspension of luggage check-in and staff familiarisation problems. | |
Before Saturday's baggage problems emerged, it was thought that about 9,000 bags still need to be returned to their owners - down from 28,000 which were delayed during the past week. | |
The airline said its problems were expected to cost it about £16m. | The airline said its problems were expected to cost it about £16m. |