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| Version 1 | Version 2 |
|---|---|
| Fresh baggage woes at Terminal 5 | Fresh baggage woes at Terminal 5 |
| (about 1 hour later) | |
| Hopes of Heathrow's Terminal 5 operating its first full schedule of flights have been scuppered by a new glitch with the baggage system. | Hopes of Heathrow's Terminal 5 operating its first full schedule of flights have been scuppered by a new glitch with the baggage system. |
| The computer system which sorts bags before they are loaded onto flights has crashed and they are being sorted manually instead. | The computer system which sorts bags before they are loaded onto flights has crashed and they are being sorted manually instead. |
| British Airways now expects to have to cancel "up to half a dozen" short-haul flights on Saturday. | British Airways now expects to have to cancel "up to half a dozen" short-haul flights on Saturday. |
| The terminal suffered baggage problems within hours of opening nine days ago. | The terminal suffered baggage problems within hours of opening nine days ago. |
| A spokeswoman described the situation on Saturday as "incredibly disappointing" but said the airline was working with airport operator BAA to resolve the situation as quickly as possible. | A spokeswoman described the situation on Saturday as "incredibly disappointing" but said the airline was working with airport operator BAA to resolve the situation as quickly as possible. |
| Almost 250 flights in and out of T5 were cancelled during its first four days because of glitches with its new baggage-handling system, a temporary suspension of luggage check-in and staff familiarisation problems. | Almost 250 flights in and out of T5 were cancelled during its first four days because of glitches with its new baggage-handling system, a temporary suspension of luggage check-in and staff familiarisation problems. |
| Before Saturday's baggage problems emerged, it was thought that about 9,000 bags still need to be returned to their owners - down from 28,000 which were delayed during the past week. | Before Saturday's baggage problems emerged, it was thought that about 9,000 bags still need to be returned to their owners - down from 28,000 which were delayed during the past week. |
| The airline said its problems were expected to cost it about £16m. | The airline said its problems were expected to cost it about £16m. |
| Are you travelling through Terminal 5? Have you experienced any problems? If you have any information you would like to share with the BBC you can do so using the form below: | |
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| At no time should you endanger yourself or others, take any unnecessary risks or infringe any laws. | |