Sainsbury's has suspended its online grocery service, meaning thousands of orders will not arrive on Wednesday.
Sainsbury's has suspended its online grocery service, meaning thousands of orders will not arrive on Wednesday.
The company said a computer fault was spotted on Tuesday and it has been ringing people who booked a delivery to offer them £10 in compensation.
The company said a computer fault was spotted on Tuesday and it has been ringing people who booked a delivery to offer them £10 in compensation.
It is not known when the service will be back to normal and no orders can be placed until the problem is fixed.
It is not known when the service will be back to normal and no orders can be placed until the problem is fixed.
The supermarket giant has apologised to customers, who see a fault message when they try to make orders online.
The supermarket giant has apologised to customers, who see a fault message when they try to make orders online.
Sainsbury's said it had contacted the majority of customers who had placed an order to advise them of the problem by mid-morning on Wednesday.
Sainsbury's said it had contacted the majority of customers who had placed an order to advise them of the problem by mid-morning on Wednesday.
Compensation voucher
Compensation voucher
A company spokesman said: "We froze our online home delivery website late yesterday [Tuesday] afternoon when we identified a technical issue and we are contacting customers whose deliveries have been impacted.
A company spokesman said: "We froze our online home delivery website late yesterday [Tuesday] afternoon when we identified a technical issue and we are contacting customers whose deliveries have been impacted.
"We apologise for any inconvenience this may cause."
"We apologise for any inconvenience this may cause."
The company said customers who ordered goods to be delivered on Thursday should still get them.
The company said customers who ordered goods to be delivered on Thursday should still get them.
Those affected will be compensated with a £10 voucher which they can use towards their online shopping with the supermarket.
Those affected will be compensated with a £10 voucher which they can use towards their online shopping with the supermarket.
The fault was noticed when people's addresses were not registering on the system.
The technical problem means the company is unable to access customers' orders.
Sainsbury's stressed there was no suggestion that people's personal details were at risk.
Sainsbury's stressed there was no suggestion that people's personal details were at risk.
One customer, Bridget Hoad from Grantham, Lincolnshire, was due to have her family's £140 weekly shop delivered in a one-hour time-slot from 1000 BST on Wednesday.
She only found out there was a problem about 15 minutes after the delivery window had started.
"I was initially very angry but if it's a technical glitch, that's beyond their control. But I would have appreciated being contacted earlier. It's inconvenient and frustrating," she told the BBC News website.
Have you been affected by the suspension? Are you expecting a delivery? Send us your experiences using the form below.
Have you been affected by the suspension? Are you expecting a delivery? Send us your experiences using the form below.
