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| 'Network issue' causes global airport delays | |
| (35 minutes later) | |
| A software issue has caused check-in delays at several airports worldwide, and booking problems for many airlines. | A software issue has caused check-in delays at several airports worldwide, and booking problems for many airlines. |
| Passengers reported problems at Gatwick, Paris Charles de Gaulle and Melbourne airports among others. | Passengers reported problems at Gatwick, Paris Charles de Gaulle and Melbourne airports among others. |
| Gatwick blamed a passenger management system called Amadeus Altea but said the problem had been resolved and there were no further delays. | Gatwick blamed a passenger management system called Amadeus Altea but said the problem had been resolved and there were no further delays. |
| Amadeus said it had identified a "network issue" but that services were being restored. | Amadeus said it had identified a "network issue" but that services were being restored. |
| Several airlines use the Amadeus software to manage reservations and check-in desks. | |
| British Airways, Qantas, Southwest and Lufthansa are among its customers. | |
| Heathrow airport said: "A small number of airlines are experiencing problems across the world and we're working closely with them to solve the issue." | |
| A spokesman for Amadeus said: "During the morning, we experienced a network issue that caused disruption to some of our systems. | |
| "Amadeus technical teams took immediate action to identify the cause of the issue and restore services as quickly as possible. That action is ongoing with services gradually being restored. | "Amadeus technical teams took immediate action to identify the cause of the issue and restore services as quickly as possible. That action is ongoing with services gradually being restored. |
| "Amadeus regrets any inconvenience caused to customers." | "Amadeus regrets any inconvenience caused to customers." |