This article is from the source 'bbc' and was first published or seen on . It last changed over 40 days ago and won't be checked again for changes.

You can find the current article at its original source at http://www.bbc.co.uk/news/technology-41429376

The article has changed 3 times. There is an RSS feed of changes available.

Version 1 Version 2
'Network issue' causes global airport delays 'Network issue' causes global airport delays
(about 4 hours later)
A software issue has caused check-in delays at several airports worldwide, and booking problems for many airlines.A software issue has caused check-in delays at several airports worldwide, and booking problems for many airlines.
Passengers reported problems at Gatwick, Paris Charles de Gaulle and Melbourne airports among others.Passengers reported problems at Gatwick, Paris Charles de Gaulle and Melbourne airports among others.
Gatwick blamed a passenger management system called Amadeus Altea but said the problem had been resolved and there were no further delays.Gatwick blamed a passenger management system called Amadeus Altea but said the problem had been resolved and there were no further delays.
Amadeus said it had identified a "network issue" but that services were being restored. Amadeus said it experienced a "network issue" in the morning but that services were quickly restored.
Several airlines use the Amadeus software to manage reservations and check-in desks. Several airlines use the Amadeus software to manage reservations and check-in desks. British Airways, Qantas, Southwest and Lufthansa are among its customers.
British Airways, Qantas, Southwest and Lufthansa are among its customers. Reports of delays at several airports appeared on social media at about 10:00 BST.
Heathrow airport said: "A small number of airlines are experiencing problems across the world and we're working closely with them to solve the issue." During the disruption, Heathrow airport said: "A small number of airlines are experiencing problems across the world and we're working closely with them to solve the issue."
A spokesman for Amadeus said: "During the morning, we experienced a network issue that caused disruption to some of our systems. Gatwick airport said the technical issue had been "brief" and that no flights had been affected.
"Amadeus technical teams took immediate action to identify the cause of the issue and restore services as quickly as possible. That action is ongoing with services gradually being restored. A spokesman for Amadeus made a statement at 11:45 BST, confirming that "a network issue caused disruption to some of our systems".
"Amadeus regrets any inconvenience caused to customers." It said the issues had been resolved by 14:30 BST.
"Our systems are recovered and are now functioning normally," the company said in a statement.
"Amadeus technical teams took immediate action to identify the cause of the issue and mitigate against the impact on customers. Amadeus regrets any inconvenience caused to customers."