This article is from the source 'bbc' and was first published or seen on . It last changed over 40 days ago and won't be checked again for changes.
You can find the current article at its original source at http://www.bbc.co.uk/news/technology-44108830
The article has changed 3 times. There is an RSS feed of changes available.
| Version 0 | Version 1 |
|---|---|
| John Lewis apologises after wedding gift list site disappears | John Lewis apologises after wedding gift list site disappears |
| (about 1 hour later) | |
| John Lewis has apologised to betrothed couples and other users of its gift list website after the service went offline over the weekend. | John Lewis has apologised to betrothed couples and other users of its gift list website after the service went offline over the weekend. |
| Visitors were presented with error messages saying that the site's domain registration had expired. | Visitors were presented with error messages saying that the site's domain registration had expired. |
| In some cases they were invited to renew the lease themselves. | In some cases they were invited to renew the lease themselves. |
| Organisations typically set active web domains to auto-renew to avoid such problems, but John Lewis says there was an "issue" with renewing its domain. | Organisations typically set active web domains to auto-renew to avoid such problems, but John Lewis says there was an "issue" with renewing its domain. |
| Several customers had tweeted the business seeking an explanation, and had been told in response that users needed to phone staff while the matter was being addressed. | Several customers had tweeted the business seeking an explanation, and had been told in response that users needed to phone staff while the matter was being addressed. |
| PinkNews chief executive Benjamin Cohen was among those planning a wedding to have highlighted the problem. | |
| The WhoIs database indicates that johnlewisgiftlist.com's domain registration expired last Thursday, but was subsequently renewed on Sunday to run until 2021. | The WhoIs database indicates that johnlewisgiftlist.com's domain registration expired last Thursday, but was subsequently renewed on Sunday to run until 2021. |
| "We would like offer our sincerest apologies to customers who have experienced difficulties accessing our gift list website," said a spokeswoman for the business. | "We would like offer our sincerest apologies to customers who have experienced difficulties accessing our gift list website," said a spokeswoman for the business. |
| "There was an issue renewing the domain name which has been fixed and most customers can once again access the site - though it may take a few more hours for some internet providers to update." | "There was an issue renewing the domain name which has been fixed and most customers can once again access the site - though it may take a few more hours for some internet providers to update." |