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| Version 1 | Version 2 |
|---|---|
| John Lewis apologises after wedding gift list site disappears | John Lewis apologises after wedding gift list site disappears |
| (about 2 hours later) | |
| John Lewis has apologised to betrothed couples and other users of its gift list website after the service went offline over the weekend. | John Lewis has apologised to betrothed couples and other users of its gift list website after the service went offline over the weekend. |
| Visitors were presented with error messages saying that the site's domain registration had expired. | Visitors were presented with error messages saying that the site's domain registration had expired. |
| In some cases they were invited to renew the lease themselves. | In some cases they were invited to renew the lease themselves. |
| Organisations typically set active web domains to auto-renew to avoid such problems, but John Lewis says there was an "issue" with renewing its domain. | Organisations typically set active web domains to auto-renew to avoid such problems, but John Lewis says there was an "issue" with renewing its domain. |
| Several customers had tweeted the business seeking an explanation, and had been told in response that users needed to phone staff while the matter was being addressed. | Several customers had tweeted the business seeking an explanation, and had been told in response that users needed to phone staff while the matter was being addressed. |
| "Our wedding is on 19 May, and despite only having a week to go a lot of our friends had yet to visit [the site]", bride-to-be Clare Briscoe told the BBC. | |
| "The lack of information from John Lewis was concerning - I had to join Twitter to try to get more information. | |
| "I had a lot of other bits of admin to get done rather than [having to] reassure guests that it would 'probably' be fine. | |
| "I'm happy it seems to be sorted now, but not renewing a domain registration is fairly embarrassing." | |
| PinkNews chief executive Benjamin Cohen was also among those affected. | |
| The WhoIs database indicates that johnlewisgiftlist.com's domain registration expired last Thursday, but was subsequently renewed on Sunday to run until 2021. | The WhoIs database indicates that johnlewisgiftlist.com's domain registration expired last Thursday, but was subsequently renewed on Sunday to run until 2021. |
| "We would like offer our sincerest apologies to customers who have experienced difficulties accessing our gift list website," said a spokeswoman for the business. | "We would like offer our sincerest apologies to customers who have experienced difficulties accessing our gift list website," said a spokeswoman for the business. |
| "There was an issue renewing the domain name which has been fixed and most customers can once again access the site - though it may take a few more hours for some internet providers to update." | "There was an issue renewing the domain name which has been fixed and most customers can once again access the site - though it may take a few more hours for some internet providers to update." |