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Eftpos outage: Carry cash, says Telstra, as problem continues for second day Eftpos outage resolved, says Telstra, after earlier advising people to carry cash
(about 1 hour later)
A nationwide Telstra outage affecting numerous Eftpos machines and ATMs has continued into its second day, prompting the telco to advise people to carry cash instead of relying on tap-and-go. Telstra says it has “resolved” a network outage that left people unable to use Eftpos machines and ATMs at businesses across the country.
As people stepped out for their Saturday morning brunch, business owners expressed frustration that they remained unable to charge customers using Eftpos, a whole day after the network first went down. On Saturday morning, the telco had advised people carry cash instead of relying on tap-and-go, as the outage dragged on into its second day.
But a spokesman confirmed on Saturday afternoon that the issue had been resolved.
“We sincerely apologise to customers for the impact it had through yesterday and overnight,” he said.
On Friday, people began complaining that they were unable to pay for taxis at the end of a trip or withdraw money from ATMs.On Friday, people began complaining that they were unable to pay for taxis at the end of a trip or withdraw money from ATMs.
It is unclear when the issue will be resolved. Telstra said it had “some improvement on the issue impacting some machine to machine data services, including Eftpos and ATMs”. As people stepped out for their Saturday morning brunch, business owners had expressed frustration that they remained unable to charge customers using Eftpos.
A Telstra spokesman blamed the outage on “faulty vendor equipment”.
“Our team worked through the night on the fix and we are seeing the machine-to-machine traffic returning to normal,” he said.
“All devices should now be capable of connecting. A small number of devices may require a restart to reconnect and we are working this through with our customers.”
@ANZ_AU what sort of compensation will we be receiving as our restaurant lost a lot of business not having eftpos last night?@ANZ_AU what sort of compensation will we be receiving as our restaurant lost a lot of business not having eftpos last night?
A Telstra spokesman blamed the outage on “faulty vendor equipment”, saying the company had worked through the night to rectify the problem. He recommended that people carry cash. Earlier, business owners said the outage was costing them money, and banks also received many complaints.
Business owners said the outage was costing them money, and banks also received many complaints.
The ANZ said in a statement: “We are aware of a nationwide telecommunications outage that’s impacting some of our business customers’ Eftpos machines.The ANZ said in a statement: “We are aware of a nationwide telecommunications outage that’s impacting some of our business customers’ Eftpos machines.
“We are seeking updates from our telecommunications partner and will let you know if there’s a timeframe for this being fixed or a work-around.”“We are seeking updates from our telecommunications partner and will let you know if there’s a timeframe for this being fixed or a work-around.”
Commonwealth Bank advised businesses to switch its tap-and-go terminals to wifi.Commonwealth Bank advised businesses to switch its tap-and-go terminals to wifi.
The outage comes days after an issue affected access to some Telstra apps and the company’s website, including cloud services.The outage comes days after an issue affected access to some Telstra apps and the company’s website, including cloud services.
Australian consumers are increasingly turning to tap-and-go payment methods – a Reserve Bank study last yearfound that credit and debit card transactions had overtaken cash.Australian consumers are increasingly turning to tap-and-go payment methods – a Reserve Bank study last yearfound that credit and debit card transactions had overtaken cash.
@Telstra your issue with the eftpos system is now costing our businesses massive income. Maybe get your billing department to fix the issue as they seem extremely fast when an invoice is overdue, maybe they will be as fast to fix this issue. #businessnightmare@Telstra your issue with the eftpos system is now costing our businesses massive income. Maybe get your billing department to fix the issue as they seem extremely fast when an invoice is overdue, maybe they will be as fast to fix this issue. #businessnightmare
So @Telstra what’s the deal? I’m trying to manage a business in Rundle Mall, Adelaide and today and yesterday i can’t get a signal on our eftpos machine!! Friday and Saturday being the busiest days, this isn’t acceptable!!So @Telstra what’s the deal? I’m trying to manage a business in Rundle Mall, Adelaide and today and yesterday i can’t get a signal on our eftpos machine!! Friday and Saturday being the busiest days, this isn’t acceptable!!
Catching a taxi today? Aussie cabs not accepting Cabcharges or credit cards due to "system being down". Cabbies blaming @Telstra. Does anyone know what's going on?!Catching a taxi today? Aussie cabs not accepting Cabcharges or credit cards due to "system being down". Cabbies blaming @Telstra. Does anyone know what's going on?!
Australia newsAustralia news
Business (Australia)Business (Australia)
Telecommunications industryTelecommunications industry
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