This article is from the source 'guardian' and was first published or seen on . It last changed over 40 days ago and won't be checked again for changes.
You can find the current article at its original source at https://www.theguardian.com/australia-news/2018/nov/03/eftpos-outage-carry-cash-says-telstra-as-problem-continues-for-second-day
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| Version 2 | Version 3 |
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| Eftpos outage resolved, says Telstra, after earlier advising people to carry cash | Eftpos outage resolved, says Telstra, after earlier advising people to carry cash |
| (25 days later) | |
| Telstra says it has “resolved” a network outage that left people unable to use Eftpos machines and ATMs at businesses across the country. | Telstra says it has “resolved” a network outage that left people unable to use Eftpos machines and ATMs at businesses across the country. |
| On Saturday morning, the telco had advised people carry cash instead of relying on tap-and-go, as the outage dragged on into its second day. | On Saturday morning, the telco had advised people carry cash instead of relying on tap-and-go, as the outage dragged on into its second day. |
| But a spokesman confirmed on Saturday afternoon that the issue had been resolved. | But a spokesman confirmed on Saturday afternoon that the issue had been resolved. |
| “We sincerely apologise to customers for the impact it had through yesterday and overnight,” he said. | “We sincerely apologise to customers for the impact it had through yesterday and overnight,” he said. |
| On Friday, people began complaining that they were unable to pay for taxis at the end of a trip or withdraw money from ATMs. | On Friday, people began complaining that they were unable to pay for taxis at the end of a trip or withdraw money from ATMs. |
| As people stepped out for their Saturday morning brunch, business owners had expressed frustration that they remained unable to charge customers using Eftpos. | As people stepped out for their Saturday morning brunch, business owners had expressed frustration that they remained unable to charge customers using Eftpos. |
| A Telstra spokesman blamed the outage on “faulty vendor equipment”. | A Telstra spokesman blamed the outage on “faulty vendor equipment”. |
| “Our team worked through the night on the fix and we are seeing the machine-to-machine traffic returning to normal,” he said. | “Our team worked through the night on the fix and we are seeing the machine-to-machine traffic returning to normal,” he said. |
| “All devices should now be capable of connecting. A small number of devices may require a restart to reconnect and we are working this through with our customers.” | “All devices should now be capable of connecting. A small number of devices may require a restart to reconnect and we are working this through with our customers.” |
| @ANZ_AU what sort of compensation will we be receiving as our restaurant lost a lot of business not having eftpos last night? | @ANZ_AU what sort of compensation will we be receiving as our restaurant lost a lot of business not having eftpos last night? |
| Earlier, business owners said the outage was costing them money, and banks also received many complaints. | Earlier, business owners said the outage was costing them money, and banks also received many complaints. |
| The ANZ said in a statement: “We are aware of a nationwide telecommunications outage that’s impacting some of our business customers’ Eftpos machines. | The ANZ said in a statement: “We are aware of a nationwide telecommunications outage that’s impacting some of our business customers’ Eftpos machines. |
| Telstra considers executive pay overhaul after investors' first strike against board | |
| “We are seeking updates from our telecommunications partner and will let you know if there’s a timeframe for this being fixed or a work-around.” | “We are seeking updates from our telecommunications partner and will let you know if there’s a timeframe for this being fixed or a work-around.” |
| Commonwealth Bank advised businesses to switch its tap-and-go terminals to wifi. | Commonwealth Bank advised businesses to switch its tap-and-go terminals to wifi. |
| The outage comes days after an issue affected access to some Telstra apps and the company’s website, including cloud services. | The outage comes days after an issue affected access to some Telstra apps and the company’s website, including cloud services. |
| Australian consumers are increasingly turning to tap-and-go payment methods – a Reserve Bank study last yearfound that credit and debit card transactions had overtaken cash. | Australian consumers are increasingly turning to tap-and-go payment methods – a Reserve Bank study last yearfound that credit and debit card transactions had overtaken cash. |
| @Telstra your issue with the eftpos system is now costing our businesses massive income. Maybe get your billing department to fix the issue as they seem extremely fast when an invoice is overdue, maybe they will be as fast to fix this issue. #businessnightmare | @Telstra your issue with the eftpos system is now costing our businesses massive income. Maybe get your billing department to fix the issue as they seem extremely fast when an invoice is overdue, maybe they will be as fast to fix this issue. #businessnightmare |
| So @Telstra what’s the deal? I’m trying to manage a business in Rundle Mall, Adelaide and today and yesterday i can’t get a signal on our eftpos machine!! Friday and Saturday being the busiest days, this isn’t acceptable!! | So @Telstra what’s the deal? I’m trying to manage a business in Rundle Mall, Adelaide and today and yesterday i can’t get a signal on our eftpos machine!! Friday and Saturday being the busiest days, this isn’t acceptable!! |
| Catching a taxi today? Aussie cabs not accepting Cabcharges or credit cards due to "system being down". Cabbies blaming @Telstra. Does anyone know what's going on?! | Catching a taxi today? Aussie cabs not accepting Cabcharges or credit cards due to "system being down". Cabbies blaming @Telstra. Does anyone know what's going on?! |
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