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| Version 0 | Version 1 |
|---|---|
| O2 investigating network data problems | O2 investigating network data problems |
| (35 minutes later) | |
| Thousands of O2 customers in the UK have reported problems using data and 4G services. | Thousands of O2 customers in the UK have reported problems using data and 4G services. |
| Many users took to Twitter to complain about the difficulties, which were first reported at about 05:30. | Many users took to Twitter to complain about the difficulties, which were first reported at about 05:30. |
| Users across the country said they were unable to access the internet without a wi-fi connection. | |
| An O2 spokesperson confirmed the problems, saying: "Our technical teams are investigating reports of issues when using data." | An O2 spokesperson confirmed the problems, saying: "Our technical teams are investigating reports of issues when using data." |
| The spokesperson added: "Voice calls are working OK. We apologise for any inconvenience." | The spokesperson added: "Voice calls are working OK. We apologise for any inconvenience." |
| The outage is also having knock-on effects for other services that rely on the O2 network, including Transport for London's electronic timetable service at bus stops, which has stopped working. | |
| O2 is the second-largest mobile network in the country, behind EE. | |
| It has 25 million direct customers, but also provides services for the Sky, Tesco, Giffgaff and Lycamobile networks. | |
| Once those are taken into account, up to 32 million customers are affected. | |
| Are you an 02 customer who has been affected by loss of data? Tell us about your experiences by emailing haveyoursay@bbc.co.uk | |
| Please include a contact number if you are willing to speak to a BBC journalist. You can also contact us in the following ways: | |
| Or use the form below: |