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| Version 2 | Version 3 |
|---|---|
| Data problems hit O2 mobile network | Data problems hit O2 mobile network |
| (35 minutes later) | |
| Up to 32 million mobile phone users in the UK have lost their data services after the O2 network suffered problems. | Up to 32 million mobile phone users in the UK have lost their data services after the O2 network suffered problems. |
| Users across the country have been unable to access the internet without a wi-fi connection. | Users across the country have been unable to access the internet without a wi-fi connection. |
| Many users took to Twitter to complain about the difficulties, which were first reported at about 05:30. | Many users took to Twitter to complain about the difficulties, which were first reported at about 05:30. |
| An O2 spokesperson said: "One of our third-party suppliers has identified a global software issue in their system which has impacted us." | An O2 spokesperson said: "One of our third-party suppliers has identified a global software issue in their system which has impacted us." |
| The spokesperson added: "We believe other mobile operators around the world are also affected. Our technical teams are working with their teams to ensure this is fixed as quickly as possible. | The spokesperson added: "We believe other mobile operators around the world are also affected. Our technical teams are working with their teams to ensure this is fixed as quickly as possible. |
| "We'd encourage our customers to use wi-fi wherever they can and we apologise for the inconvenience caused." | "We'd encourage our customers to use wi-fi wherever they can and we apologise for the inconvenience caused." |
| Voice calls are unaffected by the problem. | Voice calls are unaffected by the problem. |
| The outage is having knock-on effects for other services that rely on the O2 network, including Transport for London's electronic timetable service at bus stops, which has stopped working. | The outage is having knock-on effects for other services that rely on the O2 network, including Transport for London's electronic timetable service at bus stops, which has stopped working. |
| O2 is the second-largest mobile network in the country, behind EE. | O2 is the second-largest mobile network in the country, behind EE. |
| It has 25 million direct customers, but also provides services for the Sky, Tesco, Giffgaff and Lycamobile networks. | It has 25 million direct customers, but also provides services for the Sky, Tesco, Giffgaff and Lycamobile networks. |
| Once those are taken into account, up to 32 million customers are affected. | Once those are taken into account, up to 32 million customers are affected. |
| Are you an 02 customer who has been affected by loss of data? Tell us about your experiences by emailing haveyoursay@bbc.co.uk | Are you an 02 customer who has been affected by loss of data? Tell us about your experiences by emailing haveyoursay@bbc.co.uk |
| Please include a contact number if you are willing to speak to a BBC journalist. You can also contact us in the following ways: | Please include a contact number if you are willing to speak to a BBC journalist. You can also contact us in the following ways: |
| Or use the form below: | Or use the form below: |