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Gatwick delays: Planes leave without passengers' bags | Gatwick delays: Planes leave without passengers' bags |
(32 minutes later) | |
Planes have been forced to take off from Gatwick without passengers' bags after a technical fault. | Planes have been forced to take off from Gatwick without passengers' bags after a technical fault. |
A breakdown of the baggage belt has also led to long queues at check-in desks at the airport's North Terminal. | A breakdown of the baggage belt has also led to long queues at check-in desks at the airport's North Terminal. |
Passengers face flight delays while others will arrive at their destination without luggage, the airport confirmed, apologising for "any inconvenience". | Passengers face flight delays while others will arrive at their destination without luggage, the airport confirmed, apologising for "any inconvenience". |
EasyJet, one of the affected airlines, said passengers' bags would be returned "as soon as possible". | EasyJet, one of the affected airlines, said passengers' bags would be returned "as soon as possible". |
Passengers reported delays of more than five hours, with queues at check-in of up to an hour. | Passengers reported delays of more than five hours, with queues at check-in of up to an hour. |
Sue Tranter, who was due to fly at 08:00 BST, said she had been transferred to a 12:20 flight, which is now due to take off at 14:15. | Sue Tranter, who was due to fly at 08:00 BST, said she had been transferred to a 12:20 flight, which is now due to take off at 14:15. |
She said: "It's a shambles. EasyJet do not seem to know what is going on and so far we have only had one employee apologise to us." | She said: "It's a shambles. EasyJet do not seem to know what is going on and so far we have only had one employee apologise to us." |
Gatwick said engineers were working to resolve the issue "as quickly as possible". | Gatwick said engineers were working to resolve the issue "as quickly as possible". |
"Any passengers who have missed flights because of the resulting congestion at bag drop are being offered free transfers to alternative flights," EasyJet said. | "Any passengers who have missed flights because of the resulting congestion at bag drop are being offered free transfers to alternative flights," EasyJet said. |
"We are both working closely with the airport team to minimise the disruption and return luggage to our passengers as soon as possible." | "We are both working closely with the airport team to minimise the disruption and return luggage to our passengers as soon as possible." |
Has your luggage been left at Gatwick airport? How is this affecting your travel arrangements? Email haveyoursay@bbc.co.uk. | |
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