This article is from the source 'bbc' and was first published or seen on . It last changed over 40 days ago and won't be checked again for changes.
You can find the current article at its original source at https://www.bbc.co.uk/news/uk-england-sussex-49565297
The article has changed 9 times. There is an RSS feed of changes available.
Version 4 | Version 5 |
---|---|
Gatwick Airport delays: Planes leave without passengers' bags | |
(32 minutes later) | |
Planes have been forced to take off from Gatwick without passengers' bags after a technical fault. | Planes have been forced to take off from Gatwick without passengers' bags after a technical fault. |
A breakdown of the baggage belt has also led to long queues at check-in desks at the airport's North Terminal. | A breakdown of the baggage belt has also led to long queues at check-in desks at the airport's North Terminal. |
Passengers face delays of more than five hours, while others have arrived at their destination without luggage. | Passengers face delays of more than five hours, while others have arrived at their destination without luggage. |
Gatwick apologised for "any inconvenience" and said engineers were working to resolve the issue "as quickly as possible". | Gatwick apologised for "any inconvenience" and said engineers were working to resolve the issue "as quickly as possible". |
Yasmin Karabasic, who landed in Dubrovnik, Croatia, to learn her bags had been left behind, said: "It's a bit of a nightmare. | Yasmin Karabasic, who landed in Dubrovnik, Croatia, to learn her bags had been left behind, said: "It's a bit of a nightmare. |
"We got to Gatwick at 5am and it was chaos. The staff had no clue what was going on." | "We got to Gatwick at 5am and it was chaos. The staff had no clue what was going on." |
Having run to meet the plane, the trainee lawyer said she had "no idea" her bags had not been loaded and was assured by the pilot all the luggage was on board. | Having run to meet the plane, the trainee lawyer said she had "no idea" her bags had not been loaded and was assured by the pilot all the luggage was on board. |
"We landed and thought, can this day get any worse? Everyone was just happy we had got to the flight and made it," she added. | "We landed and thought, can this day get any worse? Everyone was just happy we had got to the flight and made it," she added. |
Ms Karabasic, from Portsmouth, said her family and about 30 other passengers - including a couple on honeymoon - appeared to have no luggage. | Ms Karabasic, from Portsmouth, said her family and about 30 other passengers - including a couple on honeymoon - appeared to have no luggage. |
Hayley Rayner said on Twitter her holiday with her twin babies had been "ruined" after arriving in Spain to find their luggage - including car seats and baby milk - had been left behind. | Hayley Rayner said on Twitter her holiday with her twin babies had been "ruined" after arriving in Spain to find their luggage - including car seats and baby milk - had been left behind. |
Sue Tranter, who was due to fly at 08:00 BST, said she had been transferred to a 12:20 flight, which was then rescheduled to 14:15. | Sue Tranter, who was due to fly at 08:00 BST, said she had been transferred to a 12:20 flight, which was then rescheduled to 14:15. |
"It's a shambles. Easyjet do not seem to know what is going on and so far we have only had one employee apologise to us," she said. | "It's a shambles. Easyjet do not seem to know what is going on and so far we have only had one employee apologise to us," she said. |
In a statement, Easyjet said: "Any passengers who have missed flights because of the resulting congestion at bag drop are being offered free transfers to alternative flights. | In a statement, Easyjet said: "Any passengers who have missed flights because of the resulting congestion at bag drop are being offered free transfers to alternative flights. |
"We are both working closely with the airport team to minimise the disruption and return luggage to our passengers as soon as possible." | "We are both working closely with the airport team to minimise the disruption and return luggage to our passengers as soon as possible." |
Has your luggage been left at Gatwick airport? How is this affecting your travel arrangements? Email haveyoursay@bbc.co.uk. | Has your luggage been left at Gatwick airport? How is this affecting your travel arrangements? Email haveyoursay@bbc.co.uk. |
Please include a contact number if you are willing to speak to a BBC journalist. You can also contact us in the following ways: | Please include a contact number if you are willing to speak to a BBC journalist. You can also contact us in the following ways: |
Or use the form below: | Or use the form below: |