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Student's £100bn overdraft shock | Student's £100bn overdraft shock |
(about 1 hour later) | |
A student from Ayrshire was left in a state of shock when his online banking statement showed him to be overdrawn by almost £100bn. | |
Donald Moffat, 38, from Irvine, said that on Tuesday morning his Barclays account was showing two separate withdrawals of £50bn. | |
The bank said a "technical error" was to blame and apologised. | |
Mr Moffat said Barclays also offered £10 in compensation for the phone calls he had to make to resolve the error. | |
The full-time student, who is also a part-time care worker, e-mailed a copy of his bank statement to BBC Scotland. | The full-time student, who is also a part-time care worker, e-mailed a copy of his bank statement to BBC Scotland. |
It showed a debit balance on 30 December of just under £100bn. | It showed a debit balance on 30 December of just under £100bn. |
Mr Moffat said on Tuesday morning his wife had noticed "a major discrepancy of two £50bn debits" being taken out of his account. | Mr Moffat said on Tuesday morning his wife had noticed "a major discrepancy of two £50bn debits" being taken out of his account. |
The problem was immediately identified and corrected within less than an hour, and all affected customer accounts are now showing correct balances Barclays statement "We knew we still had quite a bit left in the account as we checked last night before we went out," he said. | |
"This morning I went out to get a few things, then, when I came back, my account was overdrawn by that amount." | "This morning I went out to get a few things, then, when I came back, my account was overdrawn by that amount." |
Mr Moffat said he had "been passed from pillar to post" after making the error known to Barclays. | Mr Moffat said he had "been passed from pillar to post" after making the error known to Barclays. |
He also said he was looking for the bank to up its offer of compensation for the level of stress he had been put under in trying to resolve the situation. | He also said he was looking for the bank to up its offer of compensation for the level of stress he had been put under in trying to resolve the situation. |
In a statement Barclays said: "Earlier today a technical error caused some customer accounts to be incorrectly debited. | |
"The problem was immediately identified and corrected within less than an hour, and all affected customer accounts are now showing correct balances. | |
"No customers will be financially impacted by this error. We apologise for any inconvenience this may have caused our customers." |