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Student's £100bn overdraft shock Student's £100bn overdraft shock
(about 1 hour later)
A student from Ayrshire has said he was left in shock when his online banking statement showed him to be overdrawn by almost £100bn. A student from Ayrshire was left in a state of shock when his online banking statement showed him to be overdrawn by almost £100bn.
Donald Moffat, 38, from Irvine, claims that on Tuesday morning his Barclays account was showing two separate withdrawals of £50bn. Donald Moffat, 38, from Irvine, said that on Tuesday morning his Barclays account was showing two separate withdrawals of £50bn.
He said the error had since been acknowledged and fixed. The bank said a "technical error" was to blame and apologised.
Mr Moffat claimed the bank had offered him £10 in compensation for the phone calls he had to make. Mr Moffat said Barclays also offered £10 in compensation for the phone calls he had to make to resolve the error.
The full-time student, who is also a part-time care worker, e-mailed a copy of his bank statement to BBC Scotland.The full-time student, who is also a part-time care worker, e-mailed a copy of his bank statement to BBC Scotland.
It showed a debit balance on 30 December of just under £100bn.It showed a debit balance on 30 December of just under £100bn.
Mr Moffat said on Tuesday morning his wife had noticed "a major discrepancy of two £50bn debits" being taken out of his account.Mr Moffat said on Tuesday morning his wife had noticed "a major discrepancy of two £50bn debits" being taken out of his account.
Compensation level The problem was immediately identified and corrected within less than an hour, and all affected customer accounts are now showing correct balances Barclays statement "We knew we still had quite a bit left in the account as we checked last night before we went out," he said.
"We knew we still had quite a bit left in the account as we checked last night before we went out," he said.
"This morning I went out to get a few things, then, when I came back, my account was overdrawn by that amount.""This morning I went out to get a few things, then, when I came back, my account was overdrawn by that amount."
Mr Moffat said he had "been passed from pillar to post" after making the error known to Barclays.Mr Moffat said he had "been passed from pillar to post" after making the error known to Barclays.
He also said he was looking for the bank to up its offer of compensation for the level of stress he had been put under in trying to resolve the situation.He also said he was looking for the bank to up its offer of compensation for the level of stress he had been put under in trying to resolve the situation.
Barclays has yet to contact the BBC with a response to Mr Moffat's claims. In a statement Barclays said: "Earlier today a technical error caused some customer accounts to be incorrectly debited.
"The problem was immediately identified and corrected within less than an hour, and all affected customer accounts are now showing correct balances.
"No customers will be financially impacted by this error. We apologise for any inconvenience this may have caused our customers."