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| Version 1 | Version 2 |
|---|---|
| Student's £100bn overdraft shock | Student's £100bn overdraft shock |
| (about 17 hours later) | |
| A student from Ayrshire was left in a state of shock when his online banking statement showed him to be overdrawn by almost £100bn. | A student from Ayrshire was left in a state of shock when his online banking statement showed him to be overdrawn by almost £100bn. |
| Donald Moffat, 38, from Irvine, said that on Tuesday morning his Barclays account was showing two separate withdrawals of £50bn. | Donald Moffat, 38, from Irvine, said that on Tuesday morning his Barclays account was showing two separate withdrawals of £50bn. |
| The bank said a "technical error" was to blame and apologised. | The bank said a "technical error" was to blame and apologised. |
| Mr Moffat said Barclays also offered £10 in compensation for the phone calls he had to make to resolve the error. | Mr Moffat said Barclays also offered £10 in compensation for the phone calls he had to make to resolve the error. |
| The full-time student, who is also a part-time care worker, e-mailed a copy of his bank statement to BBC Scotland. | The full-time student, who is also a part-time care worker, e-mailed a copy of his bank statement to BBC Scotland. |
| It showed a debit balance on 30 December of just under £100bn. | It showed a debit balance on 30 December of just under £100bn. |
| Mr Moffat said on Tuesday morning his wife had noticed "a major discrepancy of two £50bn debits" being taken out of his account. | Mr Moffat said on Tuesday morning his wife had noticed "a major discrepancy of two £50bn debits" being taken out of his account. |
| The problem was immediately identified and corrected within less than an hour, and all affected customer accounts are now showing correct balances Barclays statement "We knew we still had quite a bit left in the account as we checked last night before we went out," he said. | The problem was immediately identified and corrected within less than an hour, and all affected customer accounts are now showing correct balances Barclays statement "We knew we still had quite a bit left in the account as we checked last night before we went out," he said. |
| "This morning I went out to get a few things, then, when I came back, my account was overdrawn by that amount." | "This morning I went out to get a few things, then, when I came back, my account was overdrawn by that amount." |
| Mr Moffat said he had "been passed from pillar to post" after making the error known to Barclays. | Mr Moffat said he had "been passed from pillar to post" after making the error known to Barclays. |
| He also said he was looking for the bank to increase its offer of compensation for the level of stress he had been put under in trying to resolve the situation. | |
| In a statement Barclays said: "Earlier today a technical error caused some customer accounts to be incorrectly debited. | In a statement Barclays said: "Earlier today a technical error caused some customer accounts to be incorrectly debited. |
| "The problem was immediately identified and corrected within less than an hour, and all affected customer accounts are now showing correct balances. | "The problem was immediately identified and corrected within less than an hour, and all affected customer accounts are now showing correct balances. |
| "No customers will be financially impacted by this error. We apologise for any inconvenience this may have caused our customers." | "No customers will be financially impacted by this error. We apologise for any inconvenience this may have caused our customers." |