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| Version 0 | Version 1 |
|---|---|
| Nationwide admits accounts glitch | Nationwide admits accounts glitch |
| (about 3 hours later) | |
| The UK's largest building society has admitted to a glitch that means salary payments are missing from some customers' accounts. | The UK's largest building society has admitted to a glitch that means salary payments are missing from some customers' accounts. |
| Nationwide said that an "overnight processing problem" meant some accounts were not updated with automatic credit and debit payments. | Nationwide said that an "overnight processing problem" meant some accounts were not updated with automatic credit and debit payments. |
| Some account holders have contacted the BBC saying their accounts have not been updated with their latest deposits. | |
| Nationwide said the problem should be fixed by the end of the day. | Nationwide said the problem should be fixed by the end of the day. |
| It said that a "small minority" of its current account customers were affected by the problem. | It said that a "small minority" of its current account customers were affected by the problem. |
| It apologised and said that no customers would lose out from payments failing to be processed. | It apologised and said that no customers would lose out from payments failing to be processed. |
| "Any interest that customers are entitled to will be backdated accordingly and any charges incurred directly as a result of this fault by Nationwide or by a third party will be refunded," a spokeswoman said. | "Any interest that customers are entitled to will be backdated accordingly and any charges incurred directly as a result of this fault by Nationwide or by a third party will be refunded," a spokeswoman said. |
| Branches were open until 3pm on 31 December when affected customers could make cash withdrawals of up to £100 if the cashier saw a regular history of payments into an account, such as a monthly salary. | Branches were open until 3pm on 31 December when affected customers could make cash withdrawals of up to £100 if the cashier saw a regular history of payments into an account, such as a monthly salary. |
| Withdrawals of £500 were being accepted with proof of payment or a payslip. | Withdrawals of £500 were being accepted with proof of payment or a payslip. |
| "We are working to fix this problem as quickly as possible," the spokeswoman said. | "We are working to fix this problem as quickly as possible," the spokeswoman said. |