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Nationwide admits accounts glitch Nationwide admits accounts glitch
(about 18 hours later)
The UK's largest building society has admitted to a glitch that means salary payments are missing from some customers' accounts. The UK's largest building society Nationwide says it has fixed a glitch that left salary payments missing from some customers' accounts.
Nationwide said that an "overnight processing problem" meant some accounts were not updated with automatic credit and debit payments. A spokeswoman said an "overnight processing problem" meant some accounts were not updated with automatic end-of month credit and debit payments.
Some account holders have contacted the BBC saying their accounts have not been updated with their latest deposits. Some account holders contacted the BBC saying their accounts were not updated with their latest deposits.
Nationwide said the problem should be fixed by the end of the day. Nationwide said the problem was fixed by the end of New Year's Eve.
It said that a "small minority" of its current account customers were affected by the problem. It said that a "small minority" of its current account customers were affected.
It apologised and said that no customers would lose out from payments failing to be processed.It apologised and said that no customers would lose out from payments failing to be processed.
"Any interest that customers are entitled to will be backdated accordingly and any charges incurred directly as a result of this fault by Nationwide or by a third party will be refunded," a spokeswoman said."Any interest that customers are entitled to will be backdated accordingly and any charges incurred directly as a result of this fault by Nationwide or by a third party will be refunded," a spokeswoman said.
Branches were open until 3pm on 31 December when affected customers could make cash withdrawals of up to £100 if the cashier saw a regular history of payments into an account, such as a monthly salary.Branches were open until 3pm on 31 December when affected customers could make cash withdrawals of up to £100 if the cashier saw a regular history of payments into an account, such as a monthly salary.
Withdrawals of £500 were being accepted with proof of payment or a payslip. Withdrawals of £500 were accepted with proof of payment or a payslip.
"We are working to fix this problem as quickly as possible," the spokeswoman said.