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| Version 104 | Version 105 |
|---|---|
| What is the energy cap and how much are bills going up? | |
| (8 days later) | |
| Energy suppliers have to give more help to customers who are struggling with their bills under new rules. | |
| Companies must contact vulnerable customers if they miss one quarterly bill or two monthly payments and check whether they are having financial problems. | |
| Firms must offer affordable payment plans or repayment holidays, if appropriate. | |
| The changes come as household energy prices rise again in January, with the typical annual household bill going up to £1,928, according to the regulator Ofgem. | |
| What is the energy price cap? | What is the energy price cap? |
| In recent years the cost of variable tariff energy deals in England, Wales and Scotland has been controlled by the energy price cap, which is now set every three months. | In recent years the cost of variable tariff energy deals in England, Wales and Scotland has been controlled by the energy price cap, which is now set every three months. |
| The cap confirms the maximum price suppliers can charge households per unit of energy on a standard - or default - tariff in normal circumstances. It covers 29 million households. | The cap confirms the maximum price suppliers can charge households per unit of energy on a standard - or default - tariff in normal circumstances. It covers 29 million households. |
| Energy prices soared after Russia's invasion of Ukraine in February 2022, so in October ministers said household bills would be limited by a temporary government guarantee instead. | Energy prices soared after Russia's invasion of Ukraine in February 2022, so in October ministers said household bills would be limited by a temporary government guarantee instead. |
| Under this, a typical household's annual gas and electricity bill stayed below £2,500 despite Ofgem's cap increasing above this level during the period. | Under this, a typical household's annual gas and electricity bill stayed below £2,500 despite Ofgem's cap increasing above this level during the period. |
| The Energy Price Guarantee finished in June 2023, and the Ofgem cap once again became responsible for deciding how much customers can be charged. | The Energy Price Guarantee finished in June 2023, and the Ofgem cap once again became responsible for deciding how much customers can be charged. |
| From January, Ofgem says the typical annual household bill will go up to £1,928 from £1,834, a rise of £94 or 5%. | From January, Ofgem says the typical annual household bill will go up to £1,928 from £1,834, a rise of £94 or 5%. |
| Standing charges - a fixed daily charge covering the costs of connecting to a supply - will remain unchanged at 53p a day for electricity and 30p a day for gas. | Standing charges - a fixed daily charge covering the costs of connecting to a supply - will remain unchanged at 53p a day for electricity and 30p a day for gas. |
| Energy is regulated separately in Northern Ireland, where bills are slightly lower. | Energy is regulated separately in Northern Ireland, where bills are slightly lower. |
| What is a typical household? | What is a typical household? |
| The calculations for a typical household are based on a direct debit dual fuel customer using 11,500 kWh (kilowatt hours) of gas and 2,700 kWh of electricity a year. | The calculations for a typical household are based on a direct debit dual fuel customer using 11,500 kWh (kilowatt hours) of gas and 2,700 kWh of electricity a year. |
| A kilowatt hour is a unit of energy used to calculate your bill. | A kilowatt hour is a unit of energy used to calculate your bill. |
| However, most households aren't typical. | However, most households aren't typical. |
| Bills are based on how much energy you actually use, which depends on the number of people, the type of property and its energy efficiency. | Bills are based on how much energy you actually use, which depends on the number of people, the type of property and its energy efficiency. |
| Energy prices: How much will you pay from January? | Energy prices: How much will you pay from January? |
| Five tips for cutting energy costs this winter | Five tips for cutting energy costs this winter |
| Should I fix my energy prices now? | Should I fix my energy prices now? |
| The vast majority of people pay for their energy by direct debit, with payments smoothed out across the colder and warmer months of the year. | The vast majority of people pay for their energy by direct debit, with payments smoothed out across the colder and warmer months of the year. |
| Analysts expect that energy prices will fall back when the energy cap is next reviewed in March, but billpayers may wish to consider taking advantage of the greater range of fixed deals which are on the market. | |
| However, Ofgem urges caution: | |
| "People should weigh up all the information, seek independent advice from trusted sources and consider what is most important for them, whether that's the lowest price or the security of a fixed deal," says chief executive Jonathan Brearley. | "People should weigh up all the information, seek independent advice from trusted sources and consider what is most important for them, whether that's the lowest price or the security of a fixed deal," says chief executive Jonathan Brearley. |
| What if I'm on on a prepayment meter? | What if I'm on on a prepayment meter? |
| In July 2023, Ofgem said around four million households had prepayment meters. Many have been in place for years, but some billpayers have been switched to prepayment meters more recently after struggling to pay their bills. | In July 2023, Ofgem said around four million households had prepayment meters. Many have been in place for years, but some billpayers have been switched to prepayment meters more recently after struggling to pay their bills. |
| Ofgem reviewed their use after an investigation by The Times found debt agents acting for British Gas wrongly broke into vulnerable people's homes to forcibly fit meters. | Ofgem reviewed their use after an investigation by The Times found debt agents acting for British Gas wrongly broke into vulnerable people's homes to forcibly fit meters. |
| Under new rules, suppliers must give customers more opportunity to clear their debts before installing a meter - contacting them at least 10 times - and they cannot be installed at all in certain households. | Under new rules, suppliers must give customers more opportunity to clear their debts before installing a meter - contacting them at least 10 times - and they cannot be installed at all in certain households. |
| The government has promised to bring prepayment energy charges in line with those for direct debit customers. | The government has promised to bring prepayment energy charges in line with those for direct debit customers. |
| In January, households using prepayment meters will see their typical annual energy bill rise to £1,960, up from £1,949, and still £32 more than direct debit customers will pay. | In January, households using prepayment meters will see their typical annual energy bill rise to £1,960, up from £1,949, and still £32 more than direct debit customers will pay. |
| Those who pay every three months by cash and cheque also pay more than those who use other methods of payment. | Those who pay every three months by cash and cheque also pay more than those who use other methods of payment. |
| Their typical annual bill in January will be £2,058, £130 more a year than if they paid by direct debit. | Their typical annual bill in January will be £2,058, £130 more a year than if they paid by direct debit. |
| What extra support is available for energy bills? | What extra support is available for energy bills? |
| Some groups across the UK who may struggle to pay bills are receiving additional help through cost-of-living payments: | Some groups across the UK who may struggle to pay bills are receiving additional help through cost-of-living payments: |
| £900 to households on means-tested benefits - paid in three instalments in spring and autumn 2023 and spring 2024 | £900 to households on means-tested benefits - paid in three instalments in spring and autumn 2023 and spring 2024 |
| £300 for pensioner households | £300 for pensioner households |
| £150 to people on certain disability benefits | £150 to people on certain disability benefits |
| Vulnerable families can also claim help through the Household Support Fund, and - from October 2023 - the Warm Home Discount scheme. | Vulnerable families can also claim help through the Household Support Fund, and - from October 2023 - the Warm Home Discount scheme. |
| Importantly, the £400 discount which all households in England, Wales and Scotland received last winter does not apply this year. | Importantly, the £400 discount which all households in England, Wales and Scotland received last winter does not apply this year. |
| What can I do if I can't pay my energy bill? | What can I do if I can't pay my energy bill? |
| Ofgem: Help with bills | Ofgem: Help with bills |
| What help are businesses getting? | What help are businesses getting? |
| Until the end of March 2023, businesses had their costs limited under the government's Energy Bill Relief Scheme. | Until the end of March 2023, businesses had their costs limited under the government's Energy Bill Relief Scheme. |
| Under a new scheme running until March 2024, firms get a discount on wholesale prices, rather than costs being capped. | Under a new scheme running until March 2024, firms get a discount on wholesale prices, rather than costs being capped. |
| Heavy energy-using sectors, like glass, ceramics and steelmakers, will get a larger discount than others. | Heavy energy-using sectors, like glass, ceramics and steelmakers, will get a larger discount than others. |
| Rising bills mean chip shop is not viable - owner | Rising bills mean chip shop is not viable - owner |
| Is the cost of your energy bills causing you to change your lifestyle? Share your experiences by emailing haveyoursay@bbc.co.uk. | Is the cost of your energy bills causing you to change your lifestyle? Share your experiences by emailing haveyoursay@bbc.co.uk. |
| Please include a contact number if you are willing to speak to a BBC journalist. You can also get in touch in the following ways: | Please include a contact number if you are willing to speak to a BBC journalist. You can also get in touch in the following ways: |
| WhatsApp: +44 7756 165803 | WhatsApp: +44 7756 165803 |
| Tweet: @BBC_HaveYourSay | Tweet: @BBC_HaveYourSay |
| Upload pictures or video | Upload pictures or video |
| Please read our terms & conditions and privacy policy | Please read our terms & conditions and privacy policy |
| If you are reading this page and can't see the form you will need to visit the mobile version of the BBC website to submit your question or comment or you can email us at HaveYourSay@bbc.co.uk. Please include your name, age and location with any submission. | If you are reading this page and can't see the form you will need to visit the mobile version of the BBC website to submit your question or comment or you can email us at HaveYourSay@bbc.co.uk. Please include your name, age and location with any submission. |
| Related Topics | Related Topics |
| Energy customer switching | Energy customer switching |
| Ofgem | Ofgem |
| Personal finance | Personal finance |
| Energy industry | Energy industry |
| Cost of living | Cost of living |
| Oil & Gas industry | Oil & Gas industry |
| Budget 2023 | Budget 2023 |
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