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Student satisfaction rate 'slips' Student satisfaction rate 'slips'
(41 minutes later)
This year's final year students in England were marginally less happy with their university experience than last year's leavers, an annual survey shows.This year's final year students in England were marginally less happy with their university experience than last year's leavers, an annual survey shows.
The National Student Survey shows 81% were mostly or definitely satisfied with the quality of their course, against 82% last year.The National Student Survey shows 81% were mostly or definitely satisfied with the quality of their course, against 82% last year.
In Wales the rating was unchanged, 83%, and in Northern Ireland up one at 84%.In Wales the rating was unchanged, 83%, and in Northern Ireland up one at 84%.
Twelve Scottish institutions also took part, achieving the highest overall score of 86%, the same as in 2008.Twelve Scottish institutions also took part, achieving the highest overall score of 86%, the same as in 2008.
The national Union of Students noted that those leaving this year had been the first to pay "top-up" tuition fees. The National Union of Students noted that those leaving this year had been the first to pay "top-up" tuition fees.
NUS president Wes Streeting said: "Tuition fees in England were trebled in 2006, but students have not seen a demonstrable improvement in the quality of their experience.NUS president Wes Streeting said: "Tuition fees in England were trebled in 2006, but students have not seen a demonstrable improvement in the quality of their experience.
"Universities have a responsibility to deliver substantial improvements in return for the huge increase in income they are receiving from fees.""Universities have a responsibility to deliver substantial improvements in return for the huge increase in income they are receiving from fees."
In Northern Ireland, where top-up fees began at the same time, three of the four higher education institutions saw improved ratings. That for Queen's went down.In Northern Ireland, where top-up fees began at the same time, three of the four higher education institutions saw improved ratings. That for Queen's went down.
The survey results are compiled by England's higher education funding council.The survey results are compiled by England's higher education funding council.
Detailed results for every institution will be published on the unistats.com website next month.Detailed results for every institution will be published on the unistats.com website next month.
England's Universities Minister David Lammy said the results showed that that the UK's higher education system was continuing to provide a "quality experience" for students.England's Universities Minister David Lammy said the results showed that that the UK's higher education system was continuing to provide a "quality experience" for students.
Standards concernsStandards concerns
The chief executive of the vice-chancellors' organisation Universities UK, Diana Warwick, said: "We're pleased that so many students continue to rate their higher education experience so highly.The chief executive of the vice-chancellors' organisation Universities UK, Diana Warwick, said: "We're pleased that so many students continue to rate their higher education experience so highly.
"It is particularly reassuring that, at a time of economic uncertainty when students may be understandably anxious about their job prospects (as new graduates), nevertheless the overall satisfaction rate remains over 80%.""It is particularly reassuring that, at a time of economic uncertainty when students may be understandably anxious about their job prospects (as new graduates), nevertheless the overall satisfaction rate remains over 80%."
She said universities would be looking closely at the detail of this year's survey, taking action and making improvements in response to what their students were telling them.She said universities would be looking closely at the detail of this year's survey, taking action and making improvements in response to what their students were telling them.
Shadow Minister for Higher Education John Hayes said: "Students are paying much more in fees but they are not more satisfied with their courses - these results suggest student satisfaction is actually deteriorating."
He added: "If we are going to face up to the big challenges on standards, the student experience and widening access, we need a full review of the tuition fees system as soon as possible."
The annual student survey has been published just after a critical report on higher education in England by a Commons select committee.The annual student survey has been published just after a critical report on higher education in England by a Commons select committee.
This said, universities were failing to safeguard degree standards and the current system for ensuring quality was "out of date and should be replaced".This said, universities were failing to safeguard degree standards and the current system for ensuring quality was "out of date and should be replaced".
"Inconsistency in standards is rife," said the committee chairman, Phil Willis."Inconsistency in standards is rife," said the committee chairman, Phil Willis.