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| Version 1 | Version 2 |
|---|---|
| Phone fault strikes 55,000 lines | Phone fault strikes 55,000 lines |
| (about 1 hour later) | |
| About 55,000 phone lines in the south and west of Scotland went down for nearly three hours as a result of exchange processor problems in Glasgow. | |
| A BT spokesman confirmed properties from Kilbirnie in Ayrshire down to Dumfries had been affected. | A BT spokesman confirmed properties from Kilbirnie in Ayrshire down to Dumfries had been affected. |
| The problems were reported at about 1050 BST. | The problems were reported at about 1050 BST. |
| BT sent its engineers to try to tackle the issue immediately and it said that all the sites affected had been reconnected by about 1345 BST. | |
| The fault affected homes right down the west coast including the likes of Maybole, East Kilbride and Stranraer. | |
| 'Major fault' | 'Major fault' |
| NHS Dumfries and Galloway also confirmed a number of its sites had been affected as a result of the problem. | NHS Dumfries and Galloway also confirmed a number of its sites had been affected as a result of the problem. |
| A spokeswoman said: "BT have reported a major fault covering the Dumfries exchange area. | A spokeswoman said: "BT have reported a major fault covering the Dumfries exchange area. |
| "As a result we are not receiving any calls into Dumfries Infirmary, Crichton or Nithbank hospital sites or Dumfries GPs." | "As a result we are not receiving any calls into Dumfries Infirmary, Crichton or Nithbank hospital sites or Dumfries GPs." |
| The issued had been resolved by early afternoon on Wednesday. |