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| Barclays hit by major IT outage on tax deadline day | |
| (32 minutes later) | |
| Barclays bank has confirmed it is experiencing IT problems which it says is affecting its app, online banking and payments in and out of accounts. | Barclays bank has confirmed it is experiencing IT problems which it says is affecting its app, online banking and payments in and out of accounts. |
| The bank says it is also unable to provide help via telephone or its "Message us" service. | The bank says it is also unable to provide help via telephone or its "Message us" service. |
| It says cards and cash machines can be used as normal - though some customers have said this is not their experience, external. | |
| The outage is occurring on what is pay day for many people in the UK, and the deadline for self-assessment tax returns. | |
| Barclays has not explained the cause of the IT problems, or how many people are affected. | |
| It has apologised and says it is "working hard to fix the issue". | |
| Customers replying to Barclays' announcement about the outage, external on social media are reporting a series of problems. | Customers replying to Barclays' announcement about the outage, external on social media are reporting a series of problems. |
| One said their card had been declined despite them having funds, while others have reported money going missing during transactions. | One said their card had been declined despite them having funds, while others have reported money going missing during transactions. |
| One customer said that that her January wages "had disappeared". | One customer said that that her January wages "had disappeared". |
| Many have expressed anger at the bank for failing to resolve the situation. | |
| Tax returns anxiety | Tax returns anxiety |
| Friday is the deadline for self-assessment tax returns, and some customers have said the outage has left them unable to make payments to HMRC. | |
| Earlier, HMRC warned that millions of people have still not filed their self-assessment tax returns and those who miss the deadline of midnight could be fined £100. | Earlier, HMRC warned that millions of people have still not filed their self-assessment tax returns and those who miss the deadline of midnight could be fined £100. |
| Customers have asked on social media whether the bank will cover any fines resulting from late tax payments. | Customers have asked on social media whether the bank will cover any fines resulting from late tax payments. |
| Website downdetector, which monitors outages, says thousands of people have flagged problems, external at the bank. | Website downdetector, which monitors outages, says thousands of people have flagged problems, external at the bank. |
| Barclays is one of the UK's largest banks, with over 20 million UK retail customers. It says it processes over 40% of the UK's credit and debit card transactions. | Barclays is one of the UK's largest banks, with over 20 million UK retail customers. It says it processes over 40% of the UK's credit and debit card transactions. |
| BBC News has contacted Barclays and HMRC for comment. | BBC News has contacted Barclays and HMRC for comment. |
| Outage after outage | Outage after outage |
| It is not the first time banking app customers have been left unable to access funds or make payments. | It is not the first time banking app customers have been left unable to access funds or make payments. |
| PayPal suffered a brief but notable outage in November that impacted customers globally across a number of its products, including its cryptocurrency services and popular US peer-to-peer payment app, Venmo. | PayPal suffered a brief but notable outage in November that impacted customers globally across a number of its products, including its cryptocurrency services and popular US peer-to-peer payment app, Venmo. |
| Thousands of UK bank customers were affected by payment problems with some of the biggest lenders in June last year, with banks including HSBC, Nationwide, Barclays and Virgin Money all impacted by issues with a system that facilitates payments between individuals and companies. | |
| Some cash-strapped customers continued to feel the effects of the issue for days afterwards. | Some cash-strapped customers continued to feel the effects of the issue for days afterwards. |
| During last July's major global IT outage, several UK retailers were unable to take card payments and IT services were unable to access payroll after an erroneous update by antivirus company CrowdStrike affected systems worldwide. | |
| Experts have previously warned that more and more services moving online is placing increasing strain on what can sometimes be overloaded and outdated IT systems. | |
| Additional reporting by Liv McMahon | |
| Get in touch | |
| Have you been affected by the IT problems that the bank has been experiencing? |