This article is from the source 'bbc' and was first published or seen on . The next check for changes will be
You can find the current article at its original source at https://www.bbc.com/news/articles/cd9qzg92g72o
The article has changed 17 times. There is an RSS feed of changes available.
| Version 11 | Version 12 |
|---|---|
| Barclays customers face second day of issues after IT outage | Barclays customers face second day of issues after IT outage |
| (about 2 hours later) | |
| Barclays customers are experiencing intermittent errors with payments and transfers for a second day after serious IT problems that also affected the bank's app and online banking. | Barclays customers are experiencing intermittent errors with payments and transfers for a second day after serious IT problems that also affected the bank's app and online banking. |
| Customers have told the BBC they are unable to make essential transactions, ranging from buying baby milk to completing a house move. | Customers have told the BBC they are unable to make essential transactions, ranging from buying baby milk to completing a house move. |
| Barclays said on Saturday that cards and cash machines could be used as normal - though some customers have said this is not the case., external | Barclays said on Saturday that cards and cash machines could be used as normal - though some customers have said this is not the case., external |
| A Barclays spokesperson said the bank is "working hard to fix the issue" and that it will "ensure that no impacted customer is left out of pocket". | A Barclays spokesperson said the bank is "working hard to fix the issue" and that it will "ensure that no impacted customer is left out of pocket". |
| The outage began on Friday, which was pay day for many people in the UK, and the deadline for self-assessment tax returns. | The outage began on Friday, which was pay day for many people in the UK, and the deadline for self-assessment tax returns. |
| Barclays has not explained the cause of the IT problems or how many people are affected. | Barclays has not explained the cause of the IT problems or how many people are affected. |
| On Saturday afternoon, Barclays' website indicated that problems persisted with its app, and warned that customers may face issues making and receiving payments. | On Saturday afternoon, Barclays' website indicated that problems persisted with its app, and warned that customers may face issues making and receiving payments. |
| The website also told customers that the bank may not be able to assist with all queries in branches "due to issues we're facing". | The website also told customers that the bank may not be able to assist with all queries in branches "due to issues we're facing". |
| It warned customers on its website to "be vigilant" during the outage because "fraudsters often use times like this to send messages pretending to be Barclays". | |
| Customers have been receiving a message saying Barclays is experiencing issues making payments | Customers have been receiving a message saying Barclays is experiencing issues making payments |
| Barclays customer Diane Forrest in Teddington, London, said she was supposed to complete on a house on Friday. | |
| "I sat outside the new house with all belongings in a removal truck for over four hours but no alternative solution could be found," she told the BBC. | |
| The 61-year-old said she was in a hotel for the weekend and has "several thousand pounds more costs to incur" and "no friends free to help with the [house] removals if they go ahead on Monday". | |
| Businessman Tim Horner from Petworth, West Sussex said on Saturday he has been unable to pay his staff or HMRC. | Businessman Tim Horner from Petworth, West Sussex said on Saturday he has been unable to pay his staff or HMRC. |
| He told the BBC that he has had "multiple calls" from people trying to make payments to his ecommerce platform, saying that their payments are "being refused". | He told the BBC that he has had "multiple calls" from people trying to make payments to his ecommerce platform, saying that their payments are "being refused". |
| "I have lost thousands of pounds due to my online store being unable to receive payments as we have a Barclays account," Mr Horner said. | "I have lost thousands of pounds due to my online store being unable to receive payments as we have a Barclays account," Mr Horner said. |
| Ruth, 39, a self-employed cleaner, told BBC News she had been trying to access money with her partner from their savings account for several hours so she could buy milk for a baby and food for five other children she is looking after at home. | Ruth, 39, a self-employed cleaner, told BBC News she had been trying to access money with her partner from their savings account for several hours so she could buy milk for a baby and food for five other children she is looking after at home. |
| "We need the money to do shopping, our money is all in savings," she explained. | "We need the money to do shopping, our money is all in savings," she explained. |
| "I've got my granddaughter here who's 11 months old, also a one-year-old, two-year-old, 12-year-old, 13-year-old, 15-year-old all at home." | "I've got my granddaughter here who's 11 months old, also a one-year-old, two-year-old, 12-year-old, 13-year-old, 15-year-old all at home." |
| She said she had been able to get some help from her teenage daughter, but said others might not be so fortunate. | She said she had been able to get some help from her teenage daughter, but said others might not be so fortunate. |
| "There could be many single mums in the same situation with no access to money," she told the BBC. | "There could be many single mums in the same situation with no access to money," she told the BBC. |
| The error message sent to Ruth as she tried to access her savings to buy some shopping for her family | The error message sent to Ruth as she tried to access her savings to buy some shopping for her family |
| Barclays is one of the UK's largest banks, with over 20 million UK retail customers. It says it processes over 40% of the UK's credit and debit card transactions. | Barclays is one of the UK's largest banks, with over 20 million UK retail customers. It says it processes over 40% of the UK's credit and debit card transactions. |
| Website downdetector, which monitors outages, says thousands of people have flagged problems, external at the bank. On Saturday morning, it showed more than 4,000 issues had been reported with Barclays, more than double the number reported on Friday. | Website downdetector, which monitors outages, says thousands of people have flagged problems, external at the bank. On Saturday morning, it showed more than 4,000 issues had been reported with Barclays, more than double the number reported on Friday. |
| Tax return anxiety | Tax return anxiety |
| Friday was the deadline for self-assessment tax returns, and some customers have said the outage has left them unable to make payments to HMRC. | Friday was the deadline for self-assessment tax returns, and some customers have said the outage has left them unable to make payments to HMRC. |
| Earlier on Friday, HMRC warned that millions of people have still not filed their self-assessment tax returns, and warned of £100 fines for those who did not meet the deadline. | Earlier on Friday, HMRC warned that millions of people have still not filed their self-assessment tax returns, and warned of £100 fines for those who did not meet the deadline. |
| However, in statement to the BBC, HMRC said it was "working closely" with Barclays to minimise any impact on customers filing their self-assessments. | However, in statement to the BBC, HMRC said it was "working closely" with Barclays to minimise any impact on customers filing their self-assessments. |
| A spokesperson added: "Our services are working as normal, so customers will be able to file their returns on time. | A spokesperson added: "Our services are working as normal, so customers will be able to file their returns on time. |
| HMRC added that Barclays issues "will not result in late payment penalties as they don't apply until 1st March". | HMRC added that Barclays issues "will not result in late payment penalties as they don't apply until 1st March". |
| In a statement, Barclays said: "We're in direct contact with HMRC and they are aware of the technical issues with our system." | In a statement, Barclays said: "We're in direct contact with HMRC and they are aware of the technical issues with our system." |
| It added: "We will ensure that no customer is left out of pocket because of delayed payments caused by this incident." | It added: "We will ensure that no customer is left out of pocket because of delayed payments caused by this incident." |
| Outage after outage | Outage after outage |
| It is not the first time banking app customers have been left unable to access funds or make payments. | It is not the first time banking app customers have been left unable to access funds or make payments. |
| PayPal suffered a brief but notable outage in November that impacted customers globally across a number of its products, including its cryptocurrency services and popular US peer-to-peer payment app, Venmo. | PayPal suffered a brief but notable outage in November that impacted customers globally across a number of its products, including its cryptocurrency services and popular US peer-to-peer payment app, Venmo. |
| Thousands of UK bank customers were affected by payment problems with some of the biggest lenders in June last year, with banks including HSBC, Nationwide, Barclays and Virgin Money all impacted by issues with a system that facilitates payments between individuals and companies. | Thousands of UK bank customers were affected by payment problems with some of the biggest lenders in June last year, with banks including HSBC, Nationwide, Barclays and Virgin Money all impacted by issues with a system that facilitates payments between individuals and companies. |
| Some cash-strapped customers continued to feel the effects of the issue for days afterwards. | Some cash-strapped customers continued to feel the effects of the issue for days afterwards. |
| BCS, the Chartered Institute for IT, said the problems with Barclays showed the importance of robust computer systems. | BCS, the Chartered Institute for IT, said the problems with Barclays showed the importance of robust computer systems. |
| "Once again this goes to show how cyber-security and digital resilience is so tightly integrated into our lives," said Dan Card, BCS' cyber-security expert. | "Once again this goes to show how cyber-security and digital resilience is so tightly integrated into our lives," said Dan Card, BCS' cyber-security expert. |
| A Barclays spokesperson said the bank was "incredibly sorry for the ongoing technical issues" affecting customers' accounts. | A Barclays spokesperson said the bank was "incredibly sorry for the ongoing technical issues" affecting customers' accounts. |
| "Some may see an outdated balance, and payments made or received may not show," they said. | "Some may see an outdated balance, and payments made or received may not show," they said. |
| "We're working hard to fix this issue, and customers should not try to make the payment again." | "We're working hard to fix this issue, and customers should not try to make the payment again." |
| "Customers can use their cards and withdraw cash, and as soon as these remaining issues are resolved, we'll let our customers know," the spokesperson added. | "Customers can use their cards and withdraw cash, and as soon as these remaining issues are resolved, we'll let our customers know," the spokesperson added. |
| Additional reporting by Liv McMahon | Additional reporting by Liv McMahon |
| Get in touch | Get in touch |
| Have you been affected by the IT problems that the bank has been experiencing? | Have you been affected by the IT problems that the bank has been experiencing? |