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Matson burst pipe: Residents 'flabbergasted' by 50ft jet of water Matson burst pipe: Residents 'flabbergasted' by 50ft jet of water
(about 20 hours later)
Some residents left without water due to burst main Some residents were left without water due to burst main
A burst water main sent thousands of gallons of water into the air, covering neighbouring properties and leaving some residents without supplies.A burst water main sent thousands of gallons of water into the air, covering neighbouring properties and leaving some residents without supplies.
Residents of Matson in Gloucester woke up to a "commotion" and saw water was shooting 50ft (15m) into the air above Winnycroft Lane, with bottles of water handed out by Severn Trent.Residents of Matson in Gloucester woke up to a "commotion" and saw water was shooting 50ft (15m) into the air above Winnycroft Lane, with bottles of water handed out by Severn Trent.
Christine Dix, a resident of Matson, said: "It's absolutely awful. We've never seen anything like this around here in 40 years. And it's a bit scary, to be honest."Christine Dix, a resident of Matson, said: "It's absolutely awful. We've never seen anything like this around here in 40 years. And it's a bit scary, to be honest."
Severn Trent said on Wednesday afternoon the burst had been "massively reduced" and apologised for the disruption. Severn Trent said on Thursday morning that the burst main had been repaired after teams worked overnight to fix it.
The company added the pipe is one of the largest in its network and staff hope to "carefully manage the flow of water" while maintaining supplies. The company said on Wednesday that the pipe was one of the largest in its network and staff worked to "carefully manage the flow of water" while maintaining supplies.
Several nearby homes are directly in the path of the water spraySeveral nearby homes are directly in the path of the water spray
Ms Dix said she was first alerted to the incident by a neighbour at about 07:00 BST on Wednesday.Ms Dix said she was first alerted to the incident by a neighbour at about 07:00 BST on Wednesday.
"When I got dressed and came down here to see what was going on, I was just flabbergasted," she said."When I got dressed and came down here to see what was going on, I was just flabbergasted," she said.
Ms Dix said one house behind the stream was "taking all the brunt" of the burst pipe, which was leaving a lot of water on roads.Ms Dix said one house behind the stream was "taking all the brunt" of the burst pipe, which was leaving a lot of water on roads.
Before the water came back on, Severn Trent warned it may be brown and low pressure when it returned, which is normal.Before the water came back on, Severn Trent warned it may be brown and low pressure when it returned, which is normal.
"Some local disruption" to supplies has been caused and free bottled waters are being handed out"Some local disruption" to supplies has been caused and free bottled waters are being handed out
A spokesperson for Severn Trent said on Wednesday afternoon the burst was no longer visible after being reduced. A Severn Trent spokesperson said on Thursday morning: "Our teams have worked through the night to complete this complex repair.
"Our priority will now be to keep supplies on, while working to fix the pipe as our teams will start to dig down and assess the repair," they said. "Our priority was to keep everyone's water on and most customers were back on supply early yesterday morning.
"We will continue to have tankers in the area, as well as our customer support teams speaking to anyone who has been directly impacted. We are sorry for the issues caused, we know it has caused local disruption and we're thankful for everyone's patience. "We have kept local residents updated throughout this incident and have been in direct contact with those affected to offer help and advice.
"We're committed to getting the pipe fixed, and getting the area back to normal as soon as we can." "Our teams would like to thank those living in the area for their kindness and understanding yesterday and as we continue working in their area today to get everything back to normal as soon as possible."
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