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| M&S restarts online orders after cyber attack | M&S restarts online orders after cyber attack |
| (31 minutes later) | |
| Marks and Spencer is beginning to take online orders again after it halted purchases through its website in April following a hugely damaging cyber attack. | |
| The High Street chain said shoppers were now able to buy a selection of its fashion products for home delivery in England, Scotland and Wales. | The High Street chain said shoppers were now able to buy a selection of its fashion products for home delivery in England, Scotland and Wales. |
| It said more fashion, beauty and homeware products would be available in the coming days, with click and collect and delivery services to Northern Ireland resuming "in the coming weeks". | It said more fashion, beauty and homeware products would be available in the coming days, with click and collect and delivery services to Northern Ireland resuming "in the coming weeks". |
| The return of online shopping marks a key milestone for the retailer, which has been struggling to get services back to normal since the attack by hackers, which left some shelves empty and deliveries in limbo. | The return of online shopping marks a key milestone for the retailer, which has been struggling to get services back to normal since the attack by hackers, which left some shelves empty and deliveries in limbo. |
| M&S was hit by a cyber attack over the Easter weekend, which initially affected its click and collect and contactless payments. | |
| A few days later, the company suspended online orders, and recently warned services would continue to be disrupted until July. | A few days later, the company suspended online orders, and recently warned services would continue to be disrupted until July. |
| On Tuesday, John Lyttle, managing director of fashion, home and beauty at M&S, said a selection of the retailer's "best selling" fashion ranges would now be available online. | On Tuesday, John Lyttle, managing director of fashion, home and beauty at M&S, said a selection of the retailer's "best selling" fashion ranges would now be available online. |
| M&S has estimated that the cyber attack will hit this year's profits by around £300m - the equivalent to a third of its profit - and a sum that would only partly be covered by any insurance payout. | |
| Some personal customer data was stolen by hackers during the attack, which the retailer has said could have included telephone numbers, home addresses and dates of birth. | Some personal customer data was stolen by hackers during the attack, which the retailer has said could have included telephone numbers, home addresses and dates of birth. |
| The company has told customers that the data theft did not include useable payment or card details, or any account passwords. | The company has told customers that the data theft did not include useable payment or card details, or any account passwords. |
| The BBC learned earlier this week that the hackers sent an abuse-filled email directly to M&S's boss on 23 April, gloating about what they had done and demanding payment. | |
| The message to chief executive Stuart Machin, which was in broken English, was sent from the hacker group DragonForce using an employee email account. | |
| DragonForce offers cyber-criminal affiliates various services on their darknet site in exchange for a 20% cut of any ransoms collected. | |
| The email confirmed that M&S was hacked by the ransomware group – something that the retailer has so far refused to acknowledge. | |
| Mr Machin has refused to disclose whether the company has paid a ransom to the hackers or not. |