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| Version 0 | Version 1 |
|---|---|
| Santander fault hits customers | Santander fault hits customers |
| (about 5 hours later) | |
| A power cut knocked out cash machine and online services for customers with Santander bank on Sunday. | A power cut knocked out cash machine and online services for customers with Santander bank on Sunday. |
| The power failed at 1100 GMT following internal testing affected more than 2,000 cashpoints for Britain's third largest retail bank. | The power failed at 1100 GMT following internal testing affected more than 2,000 cashpoints for Britain's third largest retail bank. |
| Customers were still able to use their cards to pay for products at tills and were able to get cash-back. | Customers were still able to use their cards to pay for products at tills and were able to get cash-back. |
| A spokesman for Santander said: "We now have power and are in the process of restoring services." | A spokesman for Santander said: "We now have power and are in the process of restoring services." |
| No customers could take out cash or use their internet banking service. | No customers could take out cash or use their internet banking service. |
| Alliance & Leicester, which is owned by Santander, was unaffected. | |
| Santander customers can withdraw cash from other banks' ATMs and the company expects to get all things back to normal by the end of Sunday. | Santander customers can withdraw cash from other banks' ATMs and the company expects to get all things back to normal by the end of Sunday. |
| "We apologise for the inconvenience caused to customers," the spokesman added. | "We apologise for the inconvenience caused to customers," the spokesman added. |
| In January, Santander started renaming all 1,045 branches of the former Abbey and Bradford & Bingley bank. | In January, Santander started renaming all 1,045 branches of the former Abbey and Bradford & Bingley bank. |
| Santander bought Abbey in 2004 and then bought both the Bradford & Bingley and the Alliance & Leicester (A&L) in 2008. | Santander bought Abbey in 2004 and then bought both the Bradford & Bingley and the Alliance & Leicester (A&L) in 2008. |
| The nearly 300 A&L branches will be renamed later this year. | The nearly 300 A&L branches will be renamed later this year. |
| The change will make the Santander brand the fifth biggest provider of bank current accounts in the UK, with 25 million savers and borrowers. | The change will make the Santander brand the fifth biggest provider of bank current accounts in the UK, with 25 million savers and borrowers. |