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Santander fault hits customers | Santander fault hits customers |
(about 5 hours later) | |
A power cut has knocked out cash machine and online services at Santander bank for more than six hours. | |
The power failed at 1100 GMT on Sunday following internal testing which affected more than 2,000 cash machines for the UK's third largest retail bank. | |
Customers were still able to use cards at tills for products up to a certain, undisclosed, value and for cash-back. | |
A Santander spokesman said power has now returned, with all ATMs and online banking services restored by 1730 GMT. | |
Alliance & Leicester, which is owned by Santander, was unaffected. | Alliance & Leicester, which is owned by Santander, was unaffected. |
The Santander spokesman said its customers were able to withdraw cash from other banks' ATMs within three hours of the power failure. | |
He apologised for any inconvenience and said individuals with any outstanding issues or who felt they were financially disadvantaged should contact the company. | |
In January, Santander started renaming all 1,045 branches of the former Abbey and Bradford & Bingley bank. | In January, Santander started renaming all 1,045 branches of the former Abbey and Bradford & Bingley bank. |
Santander bought Abbey in 2004 and then bought both the Bradford & Bingley and the Alliance & Leicester (A&L) in 2008. | Santander bought Abbey in 2004 and then bought both the Bradford & Bingley and the Alliance & Leicester (A&L) in 2008. |
The nearly 300 A&L branches will be renamed later this year. | The nearly 300 A&L branches will be renamed later this year. |
The change will make the Santander brand the fifth biggest provider of bank current accounts in the UK, with 25 million savers and borrowers. | The change will make the Santander brand the fifth biggest provider of bank current accounts in the UK, with 25 million savers and borrowers. |