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Santander fault hits customers Santander fault hits customers
(about 5 hours later)
A power cut knocked out cash machine and online services for customers with Santander bank on Sunday. A power cut has knocked out cash machine and online services at Santander bank for more than six hours.
The power failed at 1100 GMT following internal testing affected more than 2,000 cashpoints for Britain's third largest retail bank. The power failed at 1100 GMT on Sunday following internal testing which affected more than 2,000 cash machines for the UK's third largest retail bank.
Customers were still able to use their cards to pay for products at tills and were able to get cash-back. Customers were still able to use cards at tills for products up to a certain, undisclosed, value and for cash-back.
A spokesman for Santander said: "We now have power and are in the process of restoring services." A Santander spokesman said power has now returned, with all ATMs and online banking services restored by 1730 GMT.
No customers could take out cash or use their internet banking service.
Alliance & Leicester, which is owned by Santander, was unaffected.Alliance & Leicester, which is owned by Santander, was unaffected.
Santander customers can withdraw cash from other banks' ATMs and the company expects to get all things back to normal by the end of Sunday. The Santander spokesman said its customers were able to withdraw cash from other banks' ATMs within three hours of the power failure.
"We apologise for the inconvenience caused to customers," the spokesman added. He apologised for any inconvenience and said individuals with any outstanding issues or who felt they were financially disadvantaged should contact the company.
In January, Santander started renaming all 1,045 branches of the former Abbey and Bradford & Bingley bank.In January, Santander started renaming all 1,045 branches of the former Abbey and Bradford & Bingley bank.
Santander bought Abbey in 2004 and then bought both the Bradford & Bingley and the Alliance & Leicester (A&L) in 2008.Santander bought Abbey in 2004 and then bought both the Bradford & Bingley and the Alliance & Leicester (A&L) in 2008.
The nearly 300 A&L branches will be renamed later this year.The nearly 300 A&L branches will be renamed later this year.
The change will make the Santander brand the fifth biggest provider of bank current accounts in the UK, with 25 million savers and borrowers.The change will make the Santander brand the fifth biggest provider of bank current accounts in the UK, with 25 million savers and borrowers.