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| Ulster Bank branches to open late following technical glitch | Ulster Bank branches to open late following technical glitch |
| (about 1 hour later) | |
| Ulster Bank branches across Northern Ireland are to open late on Friday, after a major technical fault caused a backlog in its payments system. | Ulster Bank branches across Northern Ireland are to open late on Friday, after a major technical fault caused a backlog in its payments system. |
| More than 100,000 customers were affected. The banks will remain open until 19:00 BST. | More than 100,000 customers were affected. The banks will remain open until 19:00 BST. |
| Salary transfers and welfare benefits are among the payments affected. | Salary transfers and welfare benefits are among the payments affected. |
| A spokeswoman said they were "working hard to minimise the impact and will ensure that those who are affected do not suffer any financial loss". | A spokeswoman said they were "working hard to minimise the impact and will ensure that those who are affected do not suffer any financial loss". |
| "Ulster Bank customers can access their money as normal through our branch network," she said. | "Ulster Bank customers can access their money as normal through our branch network," she said. |
| "ATM and Anytime internet and mobile banking services are available but are reflecting the one-day delay in customers' balances." | "ATM and Anytime internet and mobile banking services are available but are reflecting the one-day delay in customers' balances." |
| About 30 Ulster Bank branches in Northern Ireland will remain open until 19:00 BST on Friday for people unable to get to the bank during working hours. | |
| Customers at Natwest and RBS have also been experiencing problems. | Customers at Natwest and RBS have also been experiencing problems. |
| The spokeswoman added: "We appreciate that this is having significant impact on many of our customers and customers of other banks and we apologise unreservedly for this." | The spokeswoman added: "We appreciate that this is having significant impact on many of our customers and customers of other banks and we apologise unreservedly for this." |
| The Consumer Council has said it has sought reassurance that Ulster Bank customers will not incur any additional charges as a result of the bank's technical issues. | The Consumer Council has said it has sought reassurance that Ulster Bank customers will not incur any additional charges as a result of the bank's technical issues. |
| "The Consumer Council acknowledges the commitment given by Ulster Bank but intends to monitor this situation so that the bank ensures no customer loses out as a result of this error," the council's Antoinette McKeown said. | "The Consumer Council acknowledges the commitment given by Ulster Bank but intends to monitor this situation so that the bank ensures no customer loses out as a result of this error," the council's Antoinette McKeown said. |
| A number of those affected by the problems contacted BBC Newsline on Facebook to voice their concerns. Some people's salaries had not been processed, while others had encountered problems withdrawing money from their bank accounts. | A number of those affected by the problems contacted BBC Newsline on Facebook to voice their concerns. Some people's salaries had not been processed, while others had encountered problems withdrawing money from their bank accounts. |