This article is from the source 'bbc' and was first published or seen on . It last changed over 40 days ago and won't be checked again for changes.
You can find the current article at its original source at http://www.bbc.co.uk/news/uk-northern-ireland-18542486#sa-ns_mchannel=rss&ns_source=PublicRSS20-sa
The article has changed 5 times. There is an RSS feed of changes available.
| Version 2 | Version 3 |
|---|---|
| Ulster Bank to work over weekend to fix technical problems | Ulster Bank to work over weekend to fix technical problems |
| (about 1 hour later) | |
| Ulster Bank has said it will be Monday before the backlog in its payments system is cleared, with many customers still unable to access their accounts. | Ulster Bank has said it will be Monday before the backlog in its payments system is cleared, with many customers still unable to access their accounts. |
| Technicians are expected to work over the weekend in an attempt to resolve issues that meant some customers' accounts were not updated. | Technicians are expected to work over the weekend in an attempt to resolve issues that meant some customers' accounts were not updated. |
| Branches across Northern Ireland are to open until 19:00 BST on Friday. | Branches across Northern Ireland are to open until 19:00 BST on Friday. |
| A RBS Group source told the BBC the underlying issue had been fixed, but it would take time to clear the backlog. | |
| As well as more than 100,000 Ulster Bank customers, others with Natwest and RBS accounts have also been affected. | |
| An Ulster Bank spokeswoman said on Friday it was "still experiencing delays in updating customer balances and automated payments" because of a "systems issue". | |
| "Over the weekend we will endeavour to clear the backlog of automated payments to ensure our customers' balances are up-to-date and that we are operational on Monday morning," she said. | "Over the weekend we will endeavour to clear the backlog of automated payments to ensure our customers' balances are up-to-date and that we are operational on Monday morning," she said. |
| "Customers who have incurred fees or charges as a result of this issue will be fully refunded in due course." | "Customers who have incurred fees or charges as a result of this issue will be fully refunded in due course." |
| A number of those affected by the problems contacted BBC Newsline on Facebook to voice their concerns. | A number of those affected by the problems contacted BBC Newsline on Facebook to voice their concerns. |
| Some people's salaries had not been processed, while others had encountered problems withdrawing money from their bank accounts. | Some people's salaries had not been processed, while others had encountered problems withdrawing money from their bank accounts. |
| Business owners said it meant they were unable to pay staff and suppliers, while one woman was unable to to pay a deposit due on a new house. | Business owners said it meant they were unable to pay staff and suppliers, while one woman was unable to to pay a deposit due on a new house. |
| Another man commented: "Can we charge the bank £30 for a late payment? They do it to us!" |