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Lloyds customers hit by card problems Lloyds Banking Group customers hit by card problems
(35 minutes later)
Lloyds Banking Group says some Halifax, Lloyds, Bank of Scotland and TSB customers are having problems using ATMs and debit cards. LLoyds Banking Group says some Halifax, Lloyds, Bank of Scotland and TSB customers are currently unable to use ATMs and debit cards.
Lloyds is the UK's largest retail bank and BBC business correspondent Joe Lynam said hundreds of thousands of customers could be affected. TSB chief executive said a quarter of its customers' debit card transactions have been affected after problems with two out of seven IT servers.
Reports of problems began on Sunday afternoon, and Lloyds said it was "working hard" to fix the problem. Paul Pester tweeted an apology and replied to some comments personally.
The chief executive of TSB, Paul Pester, tweeted an apology. Lloyds said it was "working hard" to resolve the issue after problems were reported on Sunday afternoon.
"My apologies to TSB customers having problems with their cards. I'm working hard with my team now to try to fix the problems," he said. Mr Pester said: "My apologies to TSB customers having problems with their cards. I'm working hard with my team now to try to fix the problems," he said, and he also took to Twitter to respond directly to unhappy customers.
TSB is in the process of being split-off from Lloyds Banking Group. He told the BBC two of the seven servers that process TSB debit card payments have suffered problems, affecting about a quarter of TSB card transactions.
TSB has about five million UK customers and is in the process of being split from Lloyds Banking Group, which is currently the UK's largest retail bank.
'Big nuisance''Big nuisance'
Leanne Seaward, 29, from Verwood in Dorset, said she discovered she had problems when she went to pay for her weekly supermarket shop at about 16.15 GMT.Leanne Seaward, 29, from Verwood in Dorset, said she discovered she had problems when she went to pay for her weekly supermarket shop at about 16.15 GMT.
"It was a little embarrassing, I put my card in and it kept saying transaction void. I thought it was because I am in the process of switching banks, so assumed they might have closed my account without telling me."It was a little embarrassing, I put my card in and it kept saying transaction void. I thought it was because I am in the process of switching banks, so assumed they might have closed my account without telling me.
"Luckily I had my husband with me so he was able to pay, but if I was getting petrol and on my own it could have been a completely different matter," she says."Luckily I had my husband with me so he was able to pay, but if I was getting petrol and on my own it could have been a completely different matter," she says.
Sam, a restaurant waiter, said he had served a couple of customers who were affected.Sam, a restaurant waiter, said he had served a couple of customers who were affected.
"Of course, they didn't know what the problem was and neither did we," he told the BBC. "All that happened was the card machines displayed transaction failed notices.""Of course, they didn't know what the problem was and neither did we," he told the BBC. "All that happened was the card machines displayed transaction failed notices."
"It's a big nuisance and causes delays for other customers. It has a knock-on effect and banks need to be much more reliable if people are going to rely on their debit and credit cards to pay for services.""It's a big nuisance and causes delays for other customers. It has a knock-on effect and banks need to be much more reliable if people are going to rely on their debit and credit cards to pay for services."
Not everyone who have tried to use their cards have have problems, and online customers have been unaffected.Not everyone who have tried to use their cards have have problems, and online customers have been unaffected.
UK banks have suffered a series of IT problems over the past few years. In December, an estimated 750,000 customers at the Royal Bank of Scotland group were unable to use their credit and debit cards for several hours following an IT glitch.UK banks have suffered a series of IT problems over the past few years. In December, an estimated 750,000 customers at the Royal Bank of Scotland group were unable to use their credit and debit cards for several hours following an IT glitch.
In 2012, a major IT failure locked many RBS, NatWest and Ulster Bank customers out of their accounts for several days. The issue was particularly bad for Ulster Bank, with customers facing access problems for weeks.In 2012, a major IT failure locked many RBS, NatWest and Ulster Bank customers out of their accounts for several days. The issue was particularly bad for Ulster Bank, with customers facing access problems for weeks.