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| Version 3 | Version 4 |
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| Lloyds Banking Group customers hit by card problems | Lloyds Banking Group customers hit by card problems |
| (35 minutes later) | |
| Lloyds Banking Group says it has fixed problems that affected customers with Halifax, Lloyds, Bank of Scotland and TSB using ATMs and debit cards. | |
| Problems with card transactions began to be reported on Sunday afternoon. | |
| The chief executive of TSB, Paul Pester, said a quarter of its customers' debit card transactions had been affected after problems with two out of seven IT servers. | |
| He tweeted an apology and replied to some comments personally. | |
| Twitter response | |
| In a statement, Lloyds Banking Group said: "We apologise that earlier today, between 3pm and 6pm, some customers were unable to complete their debit card transactions. | |
| "Although the majority of transactions were unaffected, we are very sorry for the inconvenience that this will have caused. | |
| "At the same time, some customers encountered problems at approximately half of our 7,000 ATMs. This was resolved by 7.30pm, and all of our ATMs are now working." | |
| When the problems first arose, TSB chief Mr Pester tweeted: "My apologies to TSB customers having problems with their cards. I'm working hard with my team now to try to fix the problems," he said, and he also took to Twitter to respond directly to unhappy customers. | |
| He told the BBC two of the seven servers that process TSB debit card payments had suffered problems, affecting about a quarter of TSB card transactions. | |
| Mr Pester later tweeted: "The cause of the problems at TSB is now fixed. It'll take a while to sort the backlog. Sorry customers may have problems for an hour or so." | |
| TSB has about five million UK customers and is in the process of being split from Lloyds Banking Group, which is currently the UK's largest retail bank. | TSB has about five million UK customers and is in the process of being split from Lloyds Banking Group, which is currently the UK's largest retail bank. |
| 'Big nuisance' | 'Big nuisance' |
| Leanne Seaward, 29, from Verwood in Dorset, said she discovered she had problems when she went to pay for her weekly supermarket shop at about 16.15 GMT. | Leanne Seaward, 29, from Verwood in Dorset, said she discovered she had problems when she went to pay for her weekly supermarket shop at about 16.15 GMT. |
| "It was a little embarrassing, I put my card in and it kept saying transaction void. I thought it was because I am in the process of switching banks, so assumed they might have closed my account without telling me. | "It was a little embarrassing, I put my card in and it kept saying transaction void. I thought it was because I am in the process of switching banks, so assumed they might have closed my account without telling me. |
| "Luckily I had my husband with me so he was able to pay, but if I was getting petrol and on my own it could have been a completely different matter," she says. | "Luckily I had my husband with me so he was able to pay, but if I was getting petrol and on my own it could have been a completely different matter," she says. |
| Sam, a restaurant waiter, said he had served a couple of customers who were affected. | Sam, a restaurant waiter, said he had served a couple of customers who were affected. |
| "Of course, they didn't know what the problem was and neither did we," he told the BBC. "All that happened was the card machines displayed transaction failed notices." | "Of course, they didn't know what the problem was and neither did we," he told the BBC. "All that happened was the card machines displayed transaction failed notices." |
| "It's a big nuisance and causes delays for other customers. It has a knock-on effect and banks need to be much more reliable if people are going to rely on their debit and credit cards to pay for services." | "It's a big nuisance and causes delays for other customers. It has a knock-on effect and banks need to be much more reliable if people are going to rely on their debit and credit cards to pay for services." |
| Not everyone who have tried to use their cards have had problems, and Lloyds said that online customers were unaffected. | |
| UK banks have suffered a series of IT problems over the past few years. In December, an estimated 750,000 customers at the Royal Bank of Scotland group were unable to use their credit and debit cards for several hours following an IT glitch. | UK banks have suffered a series of IT problems over the past few years. In December, an estimated 750,000 customers at the Royal Bank of Scotland group were unable to use their credit and debit cards for several hours following an IT glitch. |
| In 2012, a major IT failure locked many RBS, NatWest and Ulster Bank customers out of their accounts for several days. The issue was particularly bad for Ulster Bank, with customers facing access problems for weeks. | In 2012, a major IT failure locked many RBS, NatWest and Ulster Bank customers out of their accounts for several days. The issue was particularly bad for Ulster Bank, with customers facing access problems for weeks. |