This article is from the source 'bbc' and was first published or seen on . It last changed over 40 days ago and won't be checked again for changes.

You can find the current article at its original source at http://www.bbc.co.uk/news/uk-wales-mid-wales-27248857

The article has changed 5 times. There is an RSS feed of changes available.

Version 0 Version 1
Report into Veronica Teal's nursing home abuse due out Complaints of Veronica Teal's nursing home abuse 'upheld'
(about 11 hours later)
The family of an elderly woman who was verbally abused at a care home will learn the outcome of an inquiry into their complaints. Complaints by the family of an elderly woman who was verbally abused at a care home have been upheld by social services, her daughter said.
Secret camera footage from Veronica Teal's room at the Bethshan Nursing Home in Newtown, Powys, also showed her basic needs were not met. The abuse was revealed in secret camera footage from Veronica Teal's room at the Bethshan Nursing Home in Newtown, Powys,.
A social services report into the abuse will be shared with her family on Friday. The family say their complaints about her care were upheld and an inquiry found "exceptionally poor practice".
One care expert said the work culture within care homes needs investigating. But they say they are still waiting for an apology.
The 73-year-old's family installed a camera in her room after becoming concerned about the care she was receiving shortly after she moved into the home last November.The 73-year-old's family installed a camera in her room after becoming concerned about the care she was receiving shortly after she moved into the home last November.
They were horrified to discover it showed a carer challenging their mother on why she was not eating, calling her "selfish" and asking her if she wanted to die.They were horrified to discover it showed a carer challenging their mother on why she was not eating, calling her "selfish" and asking her if she wanted to die.
It also showed her catheter bag was not emptied for 26 hours, leaving her in significant pain.It also showed her catheter bag was not emptied for 26 hours, leaving her in significant pain.
The trustees of Bethshan Nursing Home said they deeply regretted the verbal abuse and the member of staff involved had been disciplined and was undergoing further training.
The family reported the matter to social services, which launched a protection of vulnerable adults investigation.The family reported the matter to social services, which launched a protection of vulnerable adults investigation.
Aled Jones, from the school of healthcare sciences at Cardiff University, said research showed abuse goes on despite policies being in place to prevent it. 'No apology'
'Not isolated incident' But her daughter Sam Teal said she was "furious" and "deeply disappointed" with the social services response to her mother's case.
He said further investigation and monitoring of the work culture in care homes was needed to try to curb the problem. Although she said the family's complaints were upheld, Ms Teal said her mother was upset that they still do not have any real answers.
"Unfortunately I don't think this is an isolated incident and I'm saying that based on the fact that we've had numerous reports and inquiries into older people's care both in Wales and UK and unfortunately globally it seems to be an issue," he said. She added that although the trustees of the home accepted the verbal abuse took place, they had never said sorry.
"We know that things occur in the work place that people individually wouldn't tolerate, so what is it about working in teams or working with particularly strong individuals that makes people tolerate behaviour they wouldn't do normally? Rev Alun Hewitt, chairman of the Bethshan Nursing Home trustees, told BBC Wales he would write to the family to offer their apologies.
"So I think workplace culture in this sector needs further investigation and further monitoring."
On Thursday Tina Donnelly, director of the Royal College of Nursing in Wales, criticised Mrs Teal's treatment and said she would ask the Care Council for Wales to investigate.On Thursday Tina Donnelly, director of the Royal College of Nursing in Wales, criticised Mrs Teal's treatment and said she would ask the Care Council for Wales to investigate.
The trustees of Bethshan Nursing Home said they deeply regretted the verbal abuse and said the employee involved had been disciplined and was undergoing further training. Anyone with care concerns can contact the Care and Social Services Inspectorate Wales helpline on 0300 7900 126.