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| Complaints of Veronica Teal's nursing home abuse 'upheld' | Complaints of Veronica Teal's nursing home abuse 'upheld' |
| (35 minutes later) | |
| Complaints by the family of an elderly woman who was verbally abused at a care home have been upheld by social services, her daughter said. | Complaints by the family of an elderly woman who was verbally abused at a care home have been upheld by social services, her daughter said. |
| The abuse was revealed in secret camera footage from Veronica Teal's room at the Bethshan Nursing Home in Newtown, Powys. | |
| The family say their complaints about her care were upheld and an inquiry found "exceptionally poor practice". | The family say their complaints about her care were upheld and an inquiry found "exceptionally poor practice". |
| But they say they are still waiting for an apology. | But they say they are still waiting for an apology. |
| The 73-year-old's family installed a camera in her room after becoming concerned about the care she was receiving shortly after she moved into the home last November. | The 73-year-old's family installed a camera in her room after becoming concerned about the care she was receiving shortly after she moved into the home last November. |
| They were horrified to discover it showed a carer challenging their mother on why she was not eating, calling her "selfish" and asking her if she wanted to die. | They were horrified to discover it showed a carer challenging their mother on why she was not eating, calling her "selfish" and asking her if she wanted to die. |
| It also showed her catheter bag was not emptied for 26 hours, leaving her in significant pain. | It also showed her catheter bag was not emptied for 26 hours, leaving her in significant pain. |
| The trustees of Bethshan Nursing Home said they deeply regretted the verbal abuse and the member of staff involved had been disciplined and was undergoing further training. | The trustees of Bethshan Nursing Home said they deeply regretted the verbal abuse and the member of staff involved had been disciplined and was undergoing further training. |
| The family reported the matter to social services, which launched a protection of vulnerable adults investigation. | The family reported the matter to social services, which launched a protection of vulnerable adults investigation. |
| 'No apology' | 'No apology' |
| But her daughter Sam Teal said she was "furious" and "deeply disappointed" with the social services response to her mother's case. | But her daughter Sam Teal said she was "furious" and "deeply disappointed" with the social services response to her mother's case. |
| Although she said the family's complaints were upheld, Ms Teal said her mother was upset that they still do not have any real answers. | Although she said the family's complaints were upheld, Ms Teal said her mother was upset that they still do not have any real answers. |
| She added that although the trustees of the home accepted the verbal abuse took place, they had never said sorry. | She added that although the trustees of the home accepted the verbal abuse took place, they had never said sorry. |
| The Reverend Alun Hewitt, chairman of the Bethshan Nursing Home trustees, told BBC Wales he would write to the family to offer their apologies. | The Reverend Alun Hewitt, chairman of the Bethshan Nursing Home trustees, told BBC Wales he would write to the family to offer their apologies. |
| On Thursday Tina Donnelly, director of the Royal College of Nursing in Wales, criticised Mrs Teal's treatment and said she would ask the Care Council for Wales to investigate. | On Thursday Tina Donnelly, director of the Royal College of Nursing in Wales, criticised Mrs Teal's treatment and said she would ask the Care Council for Wales to investigate. |
| Anyone with care concerns can contact the Care and Social Services Inspectorate Wales helpline on 0300 7900 126. | Anyone with care concerns can contact the Care and Social Services Inspectorate Wales helpline on 0300 7900 126. |