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101 police non-emergency number 'down' | |
(35 minutes later) | |
The non-emergency 101 number used to contact police is down, forces across England are reporting. | The non-emergency 101 number used to contact police is down, forces across England are reporting. |
At least nine forces have confirmed they are affected by the issue since 9am this morning, according to the BBC. They include Cheshire and Sussex. | At least nine forces have confirmed they are affected by the issue since 9am this morning, according to the BBC. They include Cheshire and Sussex. |
Humberside Police tweeted: "We can confirm that 101 is not working nationally. Fault lies with some kit in Birmingham which is being worked on." | Humberside Police tweeted: "We can confirm that 101 is not working nationally. Fault lies with some kit in Birmingham which is being worked on." |
Police in Scotland said they too are experiencing problems with the non-emergency phone number. | Police in Scotland said they too are experiencing problems with the non-emergency phone number. |
A posting on the official Police Scotland Twitter feed stated: "We are aware of an issue when dialling 101. Please call 01786 289070 instead. In an emergency always call 999."# | A posting on the official Police Scotland Twitter feed stated: "We are aware of an issue when dialling 101. Please call 01786 289070 instead. In an emergency always call 999."# |
Suffolk police advised members of the public with non-urgent matters to call 01473 613500. | Suffolk police advised members of the public with non-urgent matters to call 01473 613500. |
There have been reports on social media suggesting the NHS non-emergency 111 number is also down in some areas. The emergency 999 number is unaffected. | There have been reports on social media suggesting the NHS non-emergency 111 number is also down in some areas. The emergency 999 number is unaffected. |
The Metropolitan Police said it is working with its service provider to rectify the issue. | The Metropolitan Police said it is working with its service provider to rectify the issue. |
In a statement, it said: “The Metropolitan Police is currently experiencing technical issues with the 101 non-emergency number. As a result calls are not being received via this route. | In a statement, it said: “The Metropolitan Police is currently experiencing technical issues with the 101 non-emergency number. As a result calls are not being received via this route. |
“The 999 system is unaffected but Londoners are reminded that this should only be used in the case of an emergency. | “The 999 system is unaffected but Londoners are reminded that this should only be used in the case of an emergency. |
“Non-emergency crime can be reported online via www.met.police.uk or at your local police station.” | “Non-emergency crime can be reported online via www.met.police.uk or at your local police station.” |
A Home Office spokesperson said: “We are aware that there is a technical problem affecting the 101 service and are working with our supplier, Vodafone, to resolve this as soon as possible. | |
“The Government is committed to reconnecting the police and the public and the 101 non-emergency number is an important part of this. | |
“We strongly recommend that members of the public do not call 999 as an alternative but instead check their local police force website or twitter account for a substitute phone number to contact in regards to a non-emergency incident.” |